The Fernie Chamber of Commerce is seeking a motivated and enthusiastic individual to join our team as a Visitor Centre Counsellor for the remainder of 2026. As a Counsellor, you will be responsible for the day-to-day operations of the Fernie Visitor Centre ensuring exceptional visitor experience in person and online. This is a full-time, fixed-term employment position based in Fernie, British Columbia.
Job Responsibilities
- Respond to general visitor inquiries from the public in person, on social media, by phone, and by email. Provide an exceptional level of service to all inquiries.
- A willingness to serve tourism and tourists on the ‘front-line’ including welcoming visitors at the Visitor Information Centre.
- Ensure all stats are collected, compile reports, and are submitted monthly to Destination BC
- Facilitate Purolator/ Fed-Ex including: incoming, outgoing, shipping, handling and enquiries
- Ensure the Visitor Centre is clean and well-maintained
- Post Tourist Alerts and other emergency information notifications
- Sell and restock retail merchandise
Qualifications
- Previous experience in customer service, preferably in a tourism-related role
- Strong communication skills and the ability to interact effectively with diverse individuals and groups
- Knowledge of Fernie and the surrounding area, including attractions, accommodations, and events
- Self-motivated, energetic learner
- Excellent organizational and time management skills, with the ability to prioritize and multitask effectively
- Ability to work flexible hours, including weekends as required
Term
- Start date: 1 October 2026
- End date: 31 December 2026
- 5 days/week including weekends
- Hourly wage: starting at $19/hr depending on qualifications
- This position reports to the Visitor Centre Coordinator
To apply for this position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in working with the Fernie Chamber of Commerce. Applications can be emailed to [email protected] with the subject line “Visitor Centre Counsellor Application.”
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
