Service Manager, Country Ford Wilkie
Full Time Permanent
Country Ford Wilkie isn’t just another dealership, it’s a close-knit team where people know each other, support one another, and take pride in serving their community. We offer the welcoming, family feel of a local dealership backed by the tools, resources, and career opportunities of FFUN Group, one of Canada’s Best Managed Companies.
We’re looking for a hands-on Service Manager who can lead our service department, develop a strong team, and deliver an experience that keeps customers coming back. If you’re a down-to-earth leader who understands the business, enjoys working alongside your team, and knows how to balance people, performance, and customer service, you’ll feel right at home here.
Why Country Ford Wilkie?
- A friendly, family-style dealership where your contribution matters
- A supportive, experienced team that takes pride in working together
- The opportunity to build genuine relationships with loyal, local customers
- The resources and career opportunities of a growing automotive group
- A culture built around being Driven to Grow, a Team Player, Down to Earth, and bringing a FFUN Attitude
- A community offering an affordable, relaxed lifestyle without the traffic and long commute
What You’ll Be Doing
- Lead, coach, and support the service team to achieve department goals
- Oversee daily workflow, repair scheduling, and technician productivity
- Create a positive, accountable environment where employees can succeed
- Ensure customers receive friendly, honest, and timely service
- Monitor department revenue, expenses, efficiency, and profitability
- Maintain high standards for repair quality and customer satisfaction
- Respond to customer concerns and help find practical solutions
- Coordinate staffing, training, inventory, and department resources
- Work closely with Parts, Sales, and dealership leadership to improve the overall customer experience
- Identify opportunities to grow the department and strengthen long-term customer relationships
What Success Looks Like
- Revenue and profitability targets are achieved - and exceeded
- Expenses are carefully and responsibly managed
- Technicians remain productive, engaged, and supported
- Employees want to stay and grow with the dealership
- Customers trust the team and recommend Country Ford Wilkie
- Customer satisfaction results remain consistently strong
- The department runs efficiently, safely, and with a little FFUN
What We’re Looking For
- Previous leadership or service management experience
- Automotive, powersports, agricultural, heavy-duty, or other motorized vehicle experience
- Strong financial and operational understanding
- A proven ability to coach, motivate, and hold a team accountable
- Excellent customer service and communication skills
- Strong organization, problem-solving, and multitasking abilities
- Comfort working with service management software and performance reporting
- Hands-on mechanical knowledge is considered an asset
- A valid Class 5 Saskatchewan driver’s licence
What we offer:
- Competitive salary plus bonus structure!
- Relocation Package: We’ll support your move to Saskatoon, SK making the transition as smooth as possible.
- Tools Allowance : You’ll be reimbursed up to $1,000 for tools and equipment to help you get started. The tools are yours to keep
- Group Retirement Savings Plan -Employer-Employee matched contributions because we care about your future financial security
- Employee Discounts –Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts.
- Training & Development–Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
- Corporate Gym Membership Rates -Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym.
- Health & Dental–Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out.
- Giving Back –From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.
What it's really like to work here.
The FFUN Group is Canada’s fastest growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fuelled by amazing people, representing all of your favourite brands of automotive and recreational vehicles.
At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun, at any age. We offer great career opportunities, excellent pay programs, terrific benefits, corporate support, training and an amazing culture defined by our core values: Driven to Grow, Team Player, FFUN Attitude and Down to Earth
Ready to Join Us?
If this sounds like the opportunity you’ve been waiting for, we’d love to meet you! Our application process is quick and easy - just a few clicks!
At FFUN Group, we’re committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team at [email protected].
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