This is an exciting opportunity to join the new chapter of Fire Protection Inc - an Onyx-Fire Protection Services Inc. We are currently looking for an additional Operations Specialist to join our growing team! As an Operations Specialist you will oversee the scheduled work orders for the current week, otherwise referred to as 'The Board'. This includes various tasks such as managing sick coverage for Technicians, coordinating Service Calls, reviewing Technicians hours of work, and liaising with internal teams, customers, and contractors as needed.
Responsibilities of the Operations Specialist include:
· Oversee scheduled jobs daily to ensure work is set up for success, including, monitoring Technician arrival times and GPS statuses.
· Confirm all Technicians have a full day of work scheduled; inform Technicians with gaps in their daily schedule that they are on standby for Service Calls.
· Assign Service Calls as they come in based on priority.
· Find appropriate coverage if any Technicians call in sick or cannot make their scheduled jobs.
· Communicate Technician absences with Payroll Team and ensure time off is entered into HRMIS.
· Review Critical Jobs for the day and ensure expectations and key information is relayed to the assigned Technicians.
· Review Service Calls from previous day / evening for completion or outstanding work.
· Review time logs for Technicians to make sure hours worked are accurate.
· Conducting customer satisfaction calls.
· Adhere to and embrace the companies Core Values and Occupational Health and Safety protocols.
· Other duties as they may arise.
The ideal candidate would have the following competencies:
· Excellent telephone skills and office etiquette.
· Takes initiative and Owns-It!
· Stays flexible and organized in a fast-paced environment.
· Exceptional English verbal, written and listening skills.
· Proficient using computers for a variety of tasks.
· Ability to prioritize requests effectively.
· Team player!
· Eager to learn and succeed.
The ideal candidate would have the following qualifications:
· 3 to 4 years experience in a similar role is considered an asset.
· Experience / knowledge of Fire Prevention Industry is considered an asset.
· Proficiency with MS Office Suite (Excel, Word, Outlook).
· High school diploma, or GED.
We offer competitive salary packages, an incredible work environment, and career advancement opportunities.
Qualified applicants can submit their resume confidentially by responding to this posting.
We thank everyone who applies, however only those selected for an interview will be contacted.
