Title: Account Manager
Reports to: Director of Sales
Company Background
We're FlexiForce, a part of the ASSA ABLOY Group of Companies and we are the world's largest manufacturer of overhead door hardware and components. We believe that safety is everyone’s responsibility and can only be achieved through the active participation of everyone within the organization. We have values. We make quality products; we deliver them on time and we partner with our customers and our suppliers to support mutual success. To do that, we rely on having the best and most capable people on our team. If that's you, we should talk!
Values
Empowerment: We have trust in our people
Innovation: We have the courage to change
Integrity: We stand up for what’s right
Safety: Together we are safe
Teamwork: Together we achieve more
Position Overview / Summary
Maximize the FlexiForce market share in North America with a special emphasis on the United States.
The Account Manager will represent our comprehensive product offering to the garage door hardware industry in North America. This role will work closely with our clients and internal resources to ensure high levels of customer service and satisfaction.
Key Responsibilities
AM will be responsible for:
- Being a brand ambassador for FlexiForce who demonstrates our core values.
- Producing quotations and suggesting pricing levels
- Maintaining direct (in-person) and indirect (virtual) relationships with existing customers.
- Visiting potential customers to demonstrate products and grow market share.
- Advising on upcoming product developments
- Negotiating variations in price, delivery, and specifications
- Technical support regarding application of products
- Communicating new product requests to various supporting departments
- Attending industry trade shows
- Supporting and growing important key-accounts
- Being able to help with entering customer orders.
- Working with the production control group to expedite order production.
- Working with customers to streamline ordering methods.
- Product configuration for custom / special applications
- Work with support departments to meet or exceed 98% on-time delivery.
- Understanding cost structure
Qualifications
- Preferably 5 years’ experience in a B2B sales, garage door industry experience is an asset.
- Bachelor’s degree or diploma in Business Administration or an equivalent combination of education and experience coupled with formal sales process training.
- Effective computer skills including familiarity with ERP and CRM software as well as MS Office programs.
- Excellent English language written and verbal communication skills.
- Ability to negotiate variations in pricing, delivery and specifications.
- Analytical and detail oriented with an ability to understand manufacturing costs.
Personal Characteristics & Skills
- A people-oriented approach, ability to communicate effectively with others and to build a positive relationship within all levels of organization.
- Able to consistently represent the company in a professional and ethical manner.
- Demonstrated willingness to learn and improve.
- Keen problem-solving skills.
- Excellent time management with an ability to juggle multiple priorities.
- Able to fully understand and elucidate the value proposition of our products.
- Team player focused on culture and collaboration with others.
- Willingness to travel as needed for business purposes.
Role Requirements
Location: Abbotsford, BC
Hours of Work: Monday to Friday, 40 hours per week
Working conditions: On Site (Hybrid)
Travel
Routine travel, typically 25% of time, will be required for this role. A valid passport is necessary along with freedom to travel to international destinations in North America and European locations as necessary.