Onboarding Future Team Leader
A world where tech and people work collectively to make corporate travel simpler, faster and easier.
Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
To learn more about Corporate Traveller please click HERE
About The Opportunity
Are you a customer success professional who thrives on helping others succeed? As the Future Team Leader, Onboarding Success, you'll play a key role in supporting the continued growth, effectiveness, and success of our Onboarding Success Manager team. You'll maintain your own client portfolio while partnering closely with leadership to drive team performance, development, and operational excellence.
This is an exciting opportunity to influence the client onboarding journey, champion process improvements, and help create a seamless experience for every customer. You'll act as a trusted coach, advocate, and escalation point while helping shape the future of a growing team.
Key Responsibilities
- Manage your portfolio of onboarding clients and support successful client launches.
- Support the Team Leader with ongoing projects and strategic initiatives.
- Assist with Team Leader responsibilities during periods of absence.
- Provide coaching, guidance, and development opportunities to team members.
- Conduct monthly one-on-one meetings with each team member.
- Participate in weekly check-ins with the Director, Customer Success.
- Support the onboarding and integration of new hires.
- Assign accounts across the team when required.
- Monitor team KPIs and identify performance trends or areas requiring support.
- Share constructive feedback and encourage continuous development.
- Drive innovation and improvements to the onboarding experience.
- Collaborate effectively with Sales to ensure accurate customer documentation, key feature requirements, and business needs are captured.
- Act as the primary escalation point for client issues when the Team Leader is unavailable.
- Advocate for team needs and identify opportunities to improve team workflows and efficiency.
- Maintain active support and collaboration through team meetings and communication channels.
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
- 2+ years of Customer Success or relevant professional experience.
- Travel industry knowledge required.
- Proven leadership skills and ability to positively influence others.
- Experience building trust and rapport across teams.
- Strong communication, coaching, and active listening skills.
- Demonstrated empathy, patience, and client-centric mindset.
- Strong organisational skills with the ability to prioritise and manage multiple responsibilities.
- Innovative thinking and problem-solving capabilities.
- Adaptable and flexible in a growing and evolving environment.
- Familiarity with Salesforce.
- Familiarity with Outreach.
- Familiarity with Gong.
- Strong Microsoft platform skills.
- Degree preferred.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – Vancouver, Calgary, Toronto, Ottawa, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at fccareers@flightcentre.ca
For this position, we anticipate offering an annual salary of $100,000 - $105,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
This posting reflects an active vacancy that we are currently seeking to fill.
As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business
