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Training Specialist
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
If you are passionate about developing people and sharing your corporate travel expertise, this could be your next career move. As a Corporate Traveller Trainer, you will support the growth of new and experienced consultants through engaging learning experiences, practical coaching, and capability-building initiatives. This role offers the chance to expand your influence beyond a single team while helping shape the future success of Corporate Traveller consultants. You will partner with leaders across the business to strengthen capability, improve performance, and deliver meaningful learning experiences that support both consultant and customer success.
Key Responsibilities
- Deliver onboarding programs for new consultants covering products, policies, booking systems, and service standards
- Facilitate ongoing training in face-to-face, virtual, and on-the-floor environments
- Develop learning materials including facilitator guides, e-learning content, simulations, quick reference guides, and job aids
- Adapt training content to suit consultants at different stages of their development
- Coach consultants on sales conversations, corporate client service, itinerary accuracy, and managing complex or disrupted travel
- Observe consultant performance and provide clear, constructive feedback
- Support leaders with coaching tools and strategies to reinforce learning after training
- Deliver capability-building programs focused on travel policy, duty of care, traveller safety, compliance, and industry developments
- Help consultants build confidence advising clients on policy adherence, cost savings, and travel risk management
- Track learning completion, assessment outcomes, and performance measures to evaluate training effectiveness
- Gather feedback from consultants and leaders and continuously improve learning experiences
- Partner with Operations, Sales, Product, Technology teams, and suppliers to identify capability gaps and learning opportunities
- Contribute to broader Learning & Development and People Experience initiatives
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
Required
- 2 years experience as a travel consultant, with working knowledge of Sabre and online booking tools
- Experience developing people through training, coaching, mentoring, facilitation, or team leadership
- Strong facilitation skills in both in-person and virtual environments
- Strong understanding of corporate travel policy, fares, ticketing rules, travel changes, and disruptions
- Excellent communication skills and strong attention to detail
- Ability to manage multiple priorities and training groups simultaneously
- Knowledge of Corporate Traveller systems, tools, and ways of working
Nice to Have
- Certificate IV in Training and Assessment (TAE40116 or TAE40122), or an equivalent adult learning qualification
- Experience creating e-learning or digital learning content using tools such as Articulate, Canva, or learning management systems
- Understanding of duty of care, travel risk management, and sustainability reporting
- Experience measuring learning effectiveness and linking learning outcomes to business performance
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – Toronto, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at fccareers@flightcentre.ca
For this position, we anticipate offering an annual salary of $75,000 - $80,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
This posting reflects an active vacancy that we are currently seeking to fill.
As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business
