Company Description Flyover is an immersive attraction that brings guests on breathtaking journeys through spectacular destinations. Using cutting-edge technology, storytelling, and sensory experiences, Flyover makes once-in-a-lifetime adventures accessible to a wide audience. Guests are invited to experience the sights, stories, and spirit of remarkable places in a way that feels both inspiring and real. The experience is designed to leave visitors with a sense of wonder and curiosity about where to go next, creating memorable moments for locals and tourists alike.
Role Description The Operations Manager is a full-time, on-site role based in Vancouver, BC, responsible for overseeing daily operational activities at the Flyover attraction. This role ensures smooth guest flow, optimal staffing levels, and adherence to safety, quality, and service standards. The Operations Manager coordinates schedules, supervises front-line teams, and monitors performance metrics to maintain efficient and engaging experiences. They collaborate closely with leadership, maintenance, and guest services to resolve issues quickly, improve processes, and support special events or peak periods. The role also involves training team members, managing budgets and inventory, and implementing operational policies that align with Flyover’s brand and guest experience goals.
Qualifications
- Experience in operations management, preferably in attractions, hospitality, entertainment, or retail environments.
- Strong leadership skills, with the ability to supervise, coach, and motivate diverse teams in a fast-paced setting.
- Proficiency in scheduling, staffing, and resource allocation to meet business and guest volume needs.
- Knowledge of safety, compliance, and risk management practices in public-facing venues.
- Solid analytical and problem-solving skills, including the use of data and KPIs to drive operational improvements.
- Effective communication and interpersonal skills for working with team members, guests, and cross-functional partners.
- Comfort with using operational software and basic office tools (e.g., scheduling systems, POS, spreadsheets).
- Ability to work on-site in Vancouver, BC, with flexibility for evenings, weekends, and holidays as needed.
- Experience managing budgets, inventory, or vendor relationships is an asset.
- Post-secondary education in business, hospitality, operations management, or a related field is preferred, or equivalent experience.
