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Added 5 months ago
Lead Software Engineer / Tech Lead, Growth (Remote)
Maximus
Remote, Canada
$150,000 to $200,000 USD / year
Full-time · Remote
You write production Ruby on Rails and React code and expect to keep doing so (strongly preferred). Javascript (Node), Python are also acceptable.
Added 6 months ago
Data Architect
BrainStation
Toronto, Ontario
$120,000 to $150,000 USD / year
Full-time
…AI-enabled products in strict regulatory environments. As a senior contributor on the team, you bring a strong foundation in data science, system design, and modern data…
Added 6 months ago
AI-First Full-Stack Engineer
Class8
Remote, Canada
$80,000 to $110,000 CAD / year
Full-time · Remote
4+ years of experience in full-stack development (React/Next.js, Node.js, Python, etc.)
Added 5 months ago
Senior Software Engineer, Infrastructure
Afresh
Remote, Canada
$156,000 to $211,000 USD / year
Full-time · Remote
As a Senior Software Engineer, Infrastructure, you will be a key member of Afresh’s Infrastructure engineering team. You will build and improve the infrastructure and tooling that helps our…
Added 5 months ago
Senior Software Engineer, ML Platform
Afresh
Remote, Canada
$156,000 to $211,000 USD / year
Full-time · Remote
Added 5 months ago
Senior Platform Engineer
Scotiabank
Toronto, Ontario
Full-time
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 6 months ago
Senior AI Engineer
Procurify
Remote, Canada
$122,000 to $162,000 CAD / year
Full-time · Remote
We're seeking a Senior AI Engineer to join our growing team and help build the next generation of AI-powered SaaS solutions. This role requires a unique blend of backend engineering…
Added 6 months ago
Principal Data Scientist
AutoScout24
Toronto, Ontario
Full-time
…and technical standards across the organization. - Act as a senior technical advisor, leading resolution of complex modeling issues and acting as the escalation point for critical…
Added 5 months ago
Senior GenAI Data Scientist (m/f/d)
AutoScout24
Toronto, Ontario
$180,000 to $200,000 CAD / year
Full-time
Strong coding skills in Python and experience with robust software engineering practices.
Added 4 months ago
Analyst, Advanced Analytics
Fidelity Canada
Toronto, Ontario
Full-time
The Advanced Analytics team within Fidelity Canada ULC’s finance department supports various business units and the senior executive team at fulfilling advanced analytical and reporting…
Added 3 months ago
Automation and Service Desk Specialist
Ontario Medical Association
Toronto, ON
Full-time
…within the Service Desk. The role also partners closely with Senior Automation Engineers, Developers, and Platform Teams to operationalize automation at scale, enabling faster fulfillment…
Added 2 months ago
Senior Manager, Data Science
SOTI
Mississauga, Ontario
Full-time
It all started with a classic story about one developer’s vision. In 1995, Carl Rodrigues, President and CEO of SOTI, has developed solutions for managing mobile device screens from a…
Added 4 months ago
Architect
Benevity
Toronto, Ontario
As a senior technology leader, you will help build our technology platform to enable 10 million change-makers to deliver a billion acts of goodness by 2025. We seek a platform-first…
Added 4 months ago
Architect
Benevity
Calgary, Alberta
As a senior technology leader, you will help build our technology platform to enable 10 million change-makers to deliver a billion acts of goodness by 2025. We seek a platform-first…
Added 5 months ago
Principal Pre-sales Engineer - ALM (Automotive)
PTC
Canada
Full-time
3+ years in a senior engineering / consultant role with strong communication and stakeholder management skills.
Added 1 month ago
Senior Systems Developer, IT.
Clio
Toronto, ON · Burnaby, BC · Calgary, AB
Full-time
We are looking for an experienced Senior Systems Developer with strong system analysis and integration development capabilities to join our IT Systems team, with a primary allocation to the…
Added 5 months ago
Manager, Customer Operations
Forma.ai
Toronto, Ontario
Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers
Added 1 month ago
Staff Back End Engineer (Applications)
Forma.ai
Toronto, ON
…join our application teams. You’ll work alongside other staff, senior, and early-career engineers to define, evolve, and scale the systems that power enterprise-grade product workflows.…
Added 1 month ago
Senior Staff Backline Engineer - Data & AI
Databricks
Vancouver, BC
…reliable, efficient workflows. Solid hands-on programming skills in Python, SQL, or…
Added 4 months ago
Senior Distinguished Engineer- International Card Tech
Capital One
Toronto, Ontario
Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Distinguished Engineer- International Card Tech
Added 4 months ago
Architect, Software Engineering
Credera Experienced Hiring Job Board
Quinte West, Ontario
…model solutions against business requirements, and serve as the senior technical voice in client communications. You guide teams (typically 2 to 8) building software and cloud solutions…
Added 4 months ago
AI Architect I
TextLayer
Remote, Canada
$215,000 to $250,000 CAD / year
Full-time · Remote
Architect and maintain Python-based services using FastAPI for internal and customer-facing AI use cases
Added 3 months ago
Senior Technical Staff Engineer - Analog Design
Microchip Technology Inc.
Ottawa, Ontario · Canada - Ottawa - March Road
Full-time
Microchip’s Timing and Communication Group (TCG) is seeking a Senior Technical Staff Engineer – Analog Design to provide technical leadership and architectural direction across the…
Added 3 months ago
Senior ML Research Scientist
LawZero
Montreal, Quebec
We are seeking a Senior Machine Learning (ML) Research Scientist to join our team working on a novel AI safety agenda. In this role, you will design and implement innovative ML models aimed…
Added 27 days ago
Infrastructure Security Specialist - Email Security Internal
Aylo Careers
Montreal, Quebec
We’re seeking a motivated, senior-level security professional to lead our Email & Collaboration Security program. Reporting to the Infrastructure Security Manager, this individual…

Forma.ai

Manager, Customer Operations

Toronto, ON, Canada

Pay: Salary range: $115K - $140K CAD
Experience: +4 years of relevant working experience
Posting language: English
Posted: Apr 21, 2026

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Original job description

About Forma.ai:

Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.

Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.

We’re welcoming equally driven individuals who are excited about creating something big!

About the Team:

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.

If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you!

What you’ll be doing:

Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers
Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs
Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests
Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation
Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success
Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives.
Be responsible for developing Sales Performance Management (SPM) expertise by identifying areas of improvement in SPM processes (crediting, payroll process) and strategy (IC plan design, quota setting, etc.)

What we're looking for:

Education or Background in Engineering, Commerce, Mathematics and/or Statistics
+4 years of relevant working experience
Experience in working with large datasets and a strong understanding of logical structures of databases and workflows a plus
Strength in Excel to perform data profiling, segmentation, and aggregation
Understanding of data architecture and process flows
Analytical problem-solving ability, organizational, and project management skills
Ability to take ownership and run with tasks in a fast-paced and evolving environment
Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)

Nice to haves:

Experience with SQL and/or Python
Experience with sales incentive compensation

Additional Job Info:

This position is for an existing vacancy
Salary range: $115K - $140K CAD

What you can expect from us

Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success.

Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program.

Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend.

Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader.

Our Values:

Work well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions.
Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.
Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed.

Use of AI for Recruitment

Currently, Forma.ai does not use artificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants.

Our commitment to you:

Forma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment. Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.

We thank all candidates for their interest however only qualified applicants will be shortlisted.

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More about this job

Responsibilities

The Manager will own the day-to-day customer relationship, acting as an architect to translate business logic into system logic and commission engine architecture for new customers. They will also work with internal teams to articulate feedback and manage customer expectations regarding deliverables and timelines.

Requirements

Candidates should have an education or background in Engineering, Commerce, Mathematics, and/or Statistics, along with over four years of relevant working experience. A strong understanding of working with large datasets, database logic, and process flows is required, alongside analytical problem-solving and project management skills.

Skills

Data Analytics
Sales Operations
Data Inputs
Business Logic
Platform Updates
Change Requests
Project Management
SPM Expertise
IC Plan Design
Quota Setting
Data Profiling
Segmentation
Aggregation
Organizational Skills

Visa sponsorship

Not detected in the job text

Keywords

Series B Startup
Sales Compensation
Commissions
Customer Operations
Platform Implementation
Sales Performance Management
SPM
Data Analytics
Stakeholder Management
Rule Logic
Commission Engine
Product Feedback
Automation
IC Plan Design
Quota Setting
SQL
Python

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