About the Role
The Lead Registered Massage Therapist (Lead RMT) is responsible for supporting the leadership, daily operations and overall performance of the RMT team at Forum Thermal. This hands-on leadership role combines team management and administrative responsibilities with an active treatment schedule.
The Lead RMT will do administrative/leadership work approximately 1-2 days per week in addition to performing 2-4 massage treatments per working day, depending on operational and leadership requirements.
Benefits & Team Member Perks
As a member of the Forum Thermal team, you will have access to our employee benefits and perks program, subject to applicable eligibility requirements, policies, and operational needs.
Current benefits and perks include:
- Health Benefits: Comprehensive health benefits for eligible team members, subject to the eligibility requirements and terms of Forum Thermal’s benefits plan.
- Vacation: Up to 10 unpaid vacation days annually, subject to eligibility, scheduling requirements, and applicable employment standards. Vacation pay is calculated at 4% of eligible earnings and paid automatically with each pay period.
- Personal Days: Up to 5 unpaid personal days annually, subject to eligibility, scheduling requirements, and management approval.
- Complimentary Thermal Access: Complimentary thermal access for you and one guest during designated off-peak periods, up to 2 visits per bi-weekly pay period.
- Retail Discount: 40% off eligible Forum Thermal retail products, subject to the Employee Retail Discount Policy.
- BambooHR: Access to Forum Thermal’s employee platform for onboarding, career conversations, time-off requests, time tracking, and other employee resources.
Forum Thermal’s discretionary employee perks and programs may be amended, suspended, or discontinued from time to time. Eligibility and use are subject to applicable company policies.
Responsibilities
Responsibilities and essential job functions include, but are not limited to:
- Supporting the General Manager in the leadership and daily operation of the RMT department.
- Participating in RMT recruitment, interviewing, hiring, onboarding and training.
- Tracking renewal / expiration dates of each RMT’s association (MTAA, NHPC etc.), First Aid and CPR, Required Continued Learning Credits etc.
- Creating and maintaining RMT schedules based on availability, guest demand and operational needs.
- Acting as a primary point of contact and resource for the RMT team.
- Providing ongoing coaching, mentorship, feedback and performance support.
- Maintaining an active treatment schedule of approximately 2–4 treatments per working day.
- Ensuring massage treatments are delivered consistently in accordance with Forum protocols, professional standards, sanitation requirements and scope of practice.
- Monitoring massage-related guest feedback and supporting the resolution of guest concerns.
- Taking corrective action steps when a pattern of performance does not meet Forum’s standards or company values
- Working with the General Manager to develop and implement new treatments, enhancements and wellness offerings.
- Supporting the creation and rollout of treatment protocols and training RMTs on new services.
- Monitoring treatment room readiness, equipment, linens, products and supplies.
- Identifying opportunities to improve treatment quality, operational efficiency and guest satisfaction.
- Communicating effectively with Guest Services, Spa Attendants, leadership and other departments.
- Supporting company policies, SOPs, health and safety procedures and professional standards.
- Completing additional leadership, administrative and operational duties as reasonably assigned.
Our Ideal Candidate
- Registered Massage Therapist in good standing with a recognized Alberta massage therapy association.
- Minimum 5 years of professional RMT experience preferred.
- Previous leadership, mentorship or supervisory experience preferred.
- Experience in a spa, wellness, hospitality or high-volume massage environment is an asset.
- Strong understanding of massage therapy standards, contraindications, sanitation, guest safety and professional scope of practice.
- Strong leadership skills with the ability to coach, support and develop RMTs.
- Excellent communication, organization, scheduling and problem-solving skills.
- Strong guest service skills and commitment to delivering an exceptional treatment experience.
- Ability to balance leadership responsibilities with an active treatment schedule.
- Calm, professional, reliable and solution-focused in a fast-paced environment.
- First Aid certificate, including CPR, preferred.
- Passion for massage therapy, wellness and creating memorable guest experiences.
Working Conditions
This position requires:
- Administrative and leadership responsibilities will typically require 1–2 days per week, with additional time as needed.
- Availability for a variety of shifts, including early mornings, evenings, weekends and holidays.
- Performing approximately 2–4 massage treatments per working day.
- Frequent standing, walking, bending, reaching and repetitive movements associated with massage therapy.
- Frequent interaction with guests, team members and leadership.
- Use of computers, booking systems and communication platforms for scheduling and administrative responsibilities.
- Working in warm and humid spa environments.
- Ability to manage competing treatment, leadership and operational priorities.
Work Eligibility
All applicants must be legally entitled to work in Canada.
