Guest Services Supervisor
- Kelowna, BC, V1V 2Y9, Canada
$22.9 CAD / hour · Full-time
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Job details
- Pay
- $22.9 CAD / hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is currently looking to fill the role of Guest Services Supervisor.
Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!
Position Summary
Under the guidance of the Director of Rooms and Front Office Manager, the Guest Service Supervisor is responsible for leading the day to day operations and ensuring and maintaining a consistently high standard of guest service. In addition, you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operation while adhering to the standards of the Four Points by Sheraton Kelowna Airport.
What will you be doing?
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
- High understanding of the Four Points by Sheraton culture; ensure all staff follow this culture as well
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
- Ensure guest satisfaction is maintained
- Balance inventory and groups between Lightspeed and Marsha
- Available to work varied shifts: days, evenings, weekends and holidays
- Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
- Additional duties as assigned by management
- Previous experience as Guest Service Agent or similar
- Valid BC Class 5 license
- Ability to plan, prioritize and complete multiple projects in a timely manner
- Consistently motivates staff to achieve goals
- Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
- Ability to provide ongoing coaching to staff to enhance performance
- Extended Health and Dental Benefits
- World-wide accommodation and dining discounts with Marriott brands
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development
Starting Hourly Wage: $22.90
Don't miss this exciting opportunity to join our Four Points family!
More about this job
Responsibilities
The Guest Services Supervisor leads daily front desk operations and ensures high standards of guest service are maintained. They are responsible for coaching, training, and motivating the team while managing inventory and supporting hotel goals.
Requirements
Candidates must have previous experience as a Guest Service Agent or in a similar role. A valid BC Class 5 driver's license is required to operate the hotel shuttle.
Skills
- Team Leadership
- Guest Service
- Staff Training
- Coaching
- Inventory Management
- Conflict Resolution
- Communication
- Time Management
- Operations Management
- Safety Compliance
Benefits
- Extended Health Benefits
- Dental Benefits
- World-wide accommodation and dining discounts
- Staff recognition
- Teambuilding
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Management & Leadership
- Transportation
Keywords
- Guest Services
- Front Office
- Hospitality
- Lightspeed
- Marsha
- Motor Vehicle Act
- Team Management
- Customer Satisfaction
- Hotel Operations
- Staff Development
- Safety Training
- Inventory Control
- Shuttle Operation