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Fraser Health Authority

Clerk, Adolescent Crisis Response Program

Surrey, BC, Canada

Pay: $32.39 CAD / hour
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Salary

The salary range for this position is CAD $32.39 - $32.39 / hour

Detailed Overview

Under the general supervision of the Clinical Coordinator, Adolescent Crisis Response Program, performs a variety of secretarial and administrative duties.

Responsibilities

Screens incoming materials and calls and prioritizes based on urgency and nature of the request for the attention of the Adolescent Crisis Response Program staff.
Coordinates the work flow within the program by gathering and compiling information, organizing and recommending administrative procedures for the program, and directing referrals to appropriate and available staff according to program criteria.
Types a variety of documents such as reports, evaluations, consultations and correspondence from written drafts, revisions or dictating machines; transcribes file notes. Composes and signs routine correspondence as directed and/or drafts correspondence for review and signature.
Performs receptionist duties including answering the telephone, taking and relaying messages, and redirecting calls to appropriate resources.
Responds to general inquiries about the Adolescent Crisis Response Program. Provides information to patients/families regarding available resources in the community/hospital.
Maintains and compiles statistical reports on departmental activities.
Schedules appointments and meetings as directed. Books meetings rooms, types and circulates notices and agenda. Records minutes of meetings; transcribes and distributes same. Maintains appointment calendars for program staff.
Attends various meetings including program team meetings and other interdepartmental meetings as required; prepares and provides information related to meeting agendas.
Sets up and maintains filing systems for files such as patient records and correspondence.
Maintains inventory of supplies and office equipment; prepares purchase requisitions, receives and processes payment requests, for the signature of the Clinical Coordinator.
Performs timekeeping duties by maintaining timekeeping records for staff and submitting to payroll.
Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, graduation from a recognized secretarial program, supplemented by recognized courses in medical terminology plus three years of recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities

Ability to type at 60 wpm.
Ability to communicate effectively, both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

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More about this job

Responsibilities

Provides secretarial and administrative support to the Adolescent Crisis Response Program, including screening calls and materials, coordinating referrals, preparing correspondence and reports, and responding to general inquiries. Also manages schedules, meetings, records, supplies, statistical reporting, and staff timekeeping.

Requirements

Requires Grade 12, graduation from a recognized secretarial program, recognized medical terminology courses, and three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates must be able to type 60 words per minute and communicate effectively, work well with others, organize work, operate related equipment, and perform the position's physical duties.

Skills

Typing
Verbal Communication
Written Communication
Interpersonal Communication
Organization
Referral Coordination
Appointment Scheduling
Meeting Coordination
Minute Taking
Records Management
Statistical Reporting
Timekeeping
Medical Terminology
Receptionist Duties
Office Equipment Operation

Visa sponsorship

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Keywords

Adolescent Crisis Response
Secretarial Support
Administrative Duties
Medical Terminology
Referral Coordination
Call Screening
Correspondence
Report Preparation
Transcription
Receptionist Duties
Community Resources
Statistical Reporting
Appointment Scheduling
Meeting Coordination
Minute Taking
Records Management
Inventory Management
Purchase Requisitions
Payment Requests
Timekeeping
Payroll

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