Job Overview
We are seeking a highly organised and proactive
Ward Clerk.
In This Pivotal Role, You Will
- Coordinate communication between healthcare professionals, patients, and families.
- Manage day-to-day ward administration with accuracy and efficiency.
- Help create a welcoming and supportive environment for all who visit the ward.
This is an excellent opportunity for a motivated individual who thrives in a fast-paced healthcare setting and wants to make a meaningful contribution to patient care by ensuring the seamless operation of a vital hospital ward.
Main duties of the job
- Carry out general clerical and administrative tasks, ensuring tidy and safe work areas.
- Manage telephone enquiries, video call entry, and act as first point of contact for patients and visitors.
- Maintain and update patient records and admission/discharge systems accurately.
- Liaise with ward staff and other departments (e.g., consultants’ secretaries, pharmacy, transport, porters) to support smooth operations.
- Provide administrative support to nursing and medical staff, including making appointments and assisting with audits.
- Report estates/maintenance issues via Planet FM.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English
Desirable criteria
- Excel and Word qualification or relevant transferable evidenced experience
Experience
Essential criteria
- Experience of clerical duties
- High Standard of IT literacy/experience
Desirable criteria
- Health care experience care experience
- Experience of working within a hospital setting
Skills and Knowledge
Essential criteria
- Excellent communication skills
- Highly organised
- Self-motivated and enthusiastic
- Reliable and adaptable
- Strong team player
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
