Azure Virtual Desktop Engineer / IT Support Engineer
Location: Edmonton, Alberta, Canada (On-site)
We’re looking for a hands-on Azure Virtual Desktop (AVD) Engineer / IT Support Engineer to deploy, manage, and support AVD environments for enterprise users. You’ll work closely with networking, security, and infrastructure teams to keep desktop services reliable, secure, and well-documented.
What you’ll do
- Deploy, configure, and manage Azure Virtual Desktop environments (session hosts, host pools, application groups, workspaces)
- Configure Azure networking, virtual machines, storage accounts, and load balancing
- Integrate AVD with Microsoft Entra ID (Azure AD) and Active Directory Domain Services
- Manage FSLogix profiles and Azure Files / Azure NetApp Files
- Monitor AVD performance and troubleshoot user connectivity issues
- Create, customize, and manage Windows images through their lifecycle
- Configure security policies, Conditional Access, and Microsoft Defender
- Implement backup, disaster recovery, and business continuity solutions
- Apply Windows and Azure updates with minimal disruption
- Provide Level 2 / Level 3 support for AVD and related IT support incidents
- Create technical documentation and standard operating procedures (SOPs)
What we’re looking for
- 3+ years of experience with Microsoft Azure
- Hands-on experience deploying and managing Azure Virtual Desktop (AVD)
- Strong knowledge of:
- Microsoft Azure and Windows Server (2019/2022)
- Microsoft Entra ID (Azure AD), Active Directory & Group Policy
- Azure Virtual Machines and Azure Networking (VNets, NSGs, VPN, ExpressRoute)
- FSLogix and Azure Files / Azure NetApp Files
- PowerShell scripting
- Experience with Microsoft Intune and Microsoft Endpoint Manager
- Knowledge of Azure Monitor, Log Analytics, and Azure Backup
- Understanding of virtualization (Hyper-V or VMware)
- Microsoft 365 administration experience is a plus
Preferred certifications
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Virtual Desktop Specialty
- Microsoft Certified: Azure Solutions Architect Expert (preferred)
Nice to have
- Infrastructure as Code (Terraform / Bicep)
- Azure Automation and Azure DevOps
- Citrix or VMware Horizon migration experience
- Microsoft Defender for Cloud and Microsoft Sentinel
- Enterprise migrations to Azure Virtual Desktop
Soft skills
Strong troubleshooting and analytical skills, clear communication and documentation, ability to work independently and in a team, experience supporting enterprise users in production, and comfort managing multiple priorities under tight deadlines.
Engagement: On-site | Edmonton, Alberta, Canada
If you have solid AVD, Azure, and IT support experience and want to work on production desktop platforms in a collaborative environment, we’d like to hear from you.
