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Future Electronics

Customer Service Representative

Kirkland, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Position Overview

The Specialist- Customer Service – is responsible to follow customer backorder through the order flow process until order is allocated and shipped. The Specialist-Customer Service is responsible and accountable to ensure that orders do not encounter unnecessary delays due to the many variables that affect order flow. Specialist-Customer Service to pro-actively advise Sales/Customer of any potential issues so that all parties can work towards resolution.

Responsibilities

Daily follow up on lines in reject for 8+ days, including lines that fell off. Ensure sales is aware of any sample orders in reject. Identify any opportunities for business improvement and automation and propose solutions. Provide support for sales on how to properly use the electronic NCNR. Act as a resource person for salespeople who have questions about their rejected lines.
·Review price increase SQL data and make suggestions for improvement. Provide sales with price increase information. Ensure data is accurate and matches with the prices that sales has been provided.
· Ensure that all vendor code and manufacturer code combinations are in the Estimated Dock Date file so that all transit times are displayed on TOPS. Request overrides for manufacturer codes that have multiple ship methods or locations.
· Weekly : All PBO with no commit date linked to CBO in the 90 day required/bonds must have a date by 14 days.
· Weekly : All Interco transfers with no commit date linked to CBO in the 90 day required/bonds must have a date by 14 days.

Documentation

o Ensure all actions are documented in the Backlog Management tool (TOPS)

· Sales Requests

o Respond to Sales requests linked to core responsibilities in a timely fashion

o Clearly Communicate all issues

Qualifications and Experience

· University Education (preferred) and 3-5 years of previous customer service experience in a fast paced dynamic environment.

· Operating knowledge of Microsoft Office (Excel, Access, Outlook)

· Strong Interpersonal and communication skills

What We Offer:

Comprehensive training and mentorship program
Exposure to cutting-edge embedded systems technologies
Opportunity to work on diverse projects with key customers.
Clear path for career progression within the organization
Collaborative and innovative work environment
Wellness program.
Onsite gym and fitness studio with scheduled group classes - think yoga, aerobics.
Employee lounge for you to rest and recharge.
Subsidized employee cafeteria with delicious meals and snacks.
Shuttle bus from Montreal Downtown to our facility in Kirkland.

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More about this job

Responsibilities

The Specialist manages customer backorders through the order flow process to ensure timely allocation and shipping. They proactively communicate potential issues to Sales and customers while maintaining accurate documentation in the Backlog Management tool.

Requirements

Candidates should ideally have a university education and 3-5 years of customer service experience in a fast-paced environment. Proficiency in Microsoft Office and strong interpersonal communication skills are required.

Skills

Customer Service
Order Flow Management
Microsoft Excel
Microsoft Access
Microsoft Outlook
Interpersonal Communication
Backlog Management
Data Accuracy
Problem Solving
Vendor Coordination

Benefits

Comprehensive Training And Mentorship Program
Wellness Program
Onsite Gym And Fitness Studio
Employee Lounge
Subsidized Employee Cafeteria
Shuttle Bus Service

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Flow
Backorder Management
TOPS
NCNR
SQL Data
Vendor Codes
Manufacturer Codes
Intercompany Transfers
Embedded Systems
Electronics Manufacturing
Backlog Management
Microsoft Office
Excel
Access
Outlook

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