Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Reporting to the Director of Client Solutions, the
Team Lead, Client Solutions is responsible for the overall management and performance of the Pointe West branch. This role provides leadership to a team of Client Solutions professionals while overseeing day-to-day branch operations, employee development, customer service excellence, and business growth. The Team Leader plays a key role in fostering a high-performing culture, supporting client retention and acquisition, and ensuring operational effectiveness across the branch. This role provides coaching, mentorship, and operational leadership to ensure service standards, performance objectives, and business goals are achieved.
How You'll Make An Impact
- Lead the day-to-day operations of the Point West branch, ensuring service, operational, and financial objectives are met.
- Build and maintain a high-performing, client-focused team culture that promotes engagement, accountability, and collaboration.
- Lead, coach, and support a team of Client Solutions Managers through employee performance management, development planning, and succession growth.
- Oversee workflow, staffing, scheduling, licensing requirements, service delivery, and operational effectiveness.
- Monitor branch performance metrics and identify opportunities to enhance operational efficiency and customer experience.
- Support achievement of branch growth objectives through client retention, dealership retention, cross-selling, referrals, and new business development.
- Build and maintain strong relationships with clients, insurer partners, and key community stakeholders.
- Ensure compliance with company policies, procedures, licensing, and service standards.
- Act as a technical resource and leader, supporting team members with complex client situations and insurance-related inquiries.
About You
What You'll Bring
You are a collaborative and people-focused leader who enjoys developing talent, driving branch performance, and delivering exceptional client experiences. You lead by example, build strong relationships, and are passionate about creating an environment where employees and clients can thrive.
Required
- Minimum 5 years operational experience with preference in Personal Lines insurance experience, including Autopac and personal insurance products.
- Demonstrated leadership, coaching, or supervisory experience.
- CAIB Level IV (ICM Level 3) and/or CIP designation.
- Level 3 Manitoba insurance license and applicable certifications.
- Strong communication, relationship-building, and problem-solving skills.
- Demonstrated ability to manage competing priorities in a fast-paced environment.
Preferred
- Previous branch, office, or team leadership experience.
- Post-secondary education in business or a related field.
- CIP designation.
- Experience with broker management systems and performance metrics.
Compensation And Benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) 