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Added 8 days ago
Armed Driver Cash Transport
GardaWorld
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Armed Driver Cash Transport
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Vancouver, BC
- Full-time
Added 10 days ago
Mobile Security Guard
GardaWorld
Toronto, ON
Must have a valid G licence · Must have a clean driver's abstract
Added 10 days ago
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Full time Control Centre Operator
GardaWorld
Calgary, AB
- Full-time
Full time permanent position 4/3 12 hour night shifts: 18:00-06:00 or 18:45-06:45
Added 10 days ago
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Superviseur(e) des opérations, agents armés- FR
GardaWorld
Montréal-Ouest, QC
- Full-time
Added 11 days ago
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GardaWorld
Montréal-Ouest, QC
- Full-time
Added 11 days ago
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GardaWorld
Quebec, QC
- Full-time
Disponibilités obligatoires: (Quart de 8h)
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Chauffeur Escorte Montréal- FR
GardaWorld
Montreal, QC
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Superviseur(e) des opérations, agents armés- FR
GardaWorld
Gatineau, QC
- Full-time
Added 11 days ago
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Signaleur routier Rive-Sud- FR
GardaWorld
Longueuil, QC
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Added 11 days ago
Casual Data Centre Security Guard
GardaWorld
Calgary, AB
Available to work rotating shifts of 8 to 12 hours, including days, nights, weekends, and holidays as required
Added 11 days ago
Casual Security Guard
GardaWorld
Calgary, AB
Available to work rotating 8 to 12-hour shifts, including days, nights, weekends, and holidays as required
Added 11 days ago
Commis salle de comptage (Temps partiel)- FR
GardaWorld
Montréal-Ouest, QC
Disponibilités obligatoires: (Quart de 8h)
Added 11 days ago
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Casual Data Centre Security Guard
GardaWorld
Calgary, AB
- Full-time
Available to work rotating shifts of 8 to 12 hours, including days, nights, weekends, and holidays as required
Added 11 days ago
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Operations Supervisor - Nights
GardaWorld
Halifax, NS
- Full-time
Added 11 days ago
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P2:Tour Triomphe lundi au vendredi 6h à 14h 1- FR
GardaWorld
Montreal, QC
- Full-time
Added 11 days ago
Chauffeur Escorte Montréal
GardaWorld
Montreal, QC
Added 11 days ago
Signaleur routier Rive-Sud
GardaWorld
Longueuil, QC
Added 11 days ago
Superviseur(e) des opérations, agents armés
GardaWorld
Gatineau, QC
Added 11 days ago
G
Commis salle de comptage (Disponibilité temps plein)
GardaWorld
Quebec, QC
- Full-time
Disponibilités obligatoires: (Quart de 8h)
Added 11 days ago
Armed Driver Cash Transport 1
GardaWorld
Prince George, BC

GardaWorld

Full time Control Centre Operator

Calgary, AB, Canada

We offer wages starting at $22-$23/hr and health benefits · Full-time

Apply on jobs.garda.com About employer

Applications open in a new tab.

Job details

Pay: We offer wages starting at $22-$23/hr and health benefits
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a full time position.

Schedule Details

This position follows a rotating bi-weekly schedule with staggered overnight shift times:

Full time permanent position 4/3 12 hour night shifts: 18:00-06:00 or 18:45-06:45

Please note that shift start and end times may vary between 18:00-06:00 and 18:45-06:45 depending on operational requirements.

Job Benefits

We offer wages starting at $22-$23/hr and health benefits
Opportunities to grow alongside GardaWorld
Continuing education through GardaWorld Campus
Corporate discounts

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
Follow communication scripts and use knowledge of the company’s products and services to go off script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
Actioning various alerts to ensure the health and safety

Qualifications:

Have a high school diploma or equivalent
1-2 years of previous Customer service required
Able to work in a fast-paced environment and handle working under pressure
Ability to multitask, manage time and prioritize
Experience in a call center is an asset
Adept to problem solving and conflict resolution
Comfortable learning new computer programs
Able to pass the typing test with minimum average score of 50-60 words per minute.
Flexible availability
Be able to provide a clean criminal background check

Apply on jobs.garda.com About employer

More about this job

Responsibilities

The Control Centre Operator manages inbound and outbound communications to provide operational support and resolve inquiries for branches across Western Canada. They are responsible for after-hours scheduling, monitoring alerts, and maintaining high standards of customer service.

Requirements

Candidates must have a high school diploma and 1-2 years of customer service experience, with call center experience considered an asset. Applicants must be able to work rotating 12-hour night shifts, pass a typing test at 50-60 wpm, and provide a clean criminal background check.

Skills

Customer service
Communication
Problem solving
Conflict resolution
Multitasking
Time management
Data entry
Call center operations
Scheduling
Operational support

Benefits

Health benefits
Continuing education
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Control Centre Operator
Customer Service
Scheduling
Operations
Security
Communication
Inbound calls
Outbound calls
Conflict resolution
Problem solving
Data entry
Typing test
Background check
Night shifts
Western Canada
Branch management
Escalation management
Process improvement

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