Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people;
our people will always be the source of our success and their safety and health will always come first.
We are currently seeking a
Customer Service Representative (CSR) to join our team in
Thunder Bay, ON.
Summary
The CSR is responsible for caring out all types of day-to-day customer service activities by ensuring timely resolution and communication with customers (internal and external) regarding a variety of customer service issues.
Duties And Responsibilities
- Provide superior customer service for customers regarding accounts
- Partake and manage customers through the phone and email customer service queue
- Provide tracing and P.O.D. information to customers (external and internal)
- Update all external customers portals
- Answer inquiries and provide prompt communication regarding status of shipments
- Coordinate special pickup and delivery of loads or shipments
- Update system on all proof of deliveries
- Substitute for main reception
- Complete spreadsheets regarding designated customer shipments
- Manage image exception report
- Maintain all department filing (electronic and paper) file systems
- Practice and support all Safety and Health initiatives
- Other duties related to goals of warehouse
Qualifications
High School diploma or equivalent with good math, language and reading skills. Demonstrate strong interpersonal, customer service, organizational, attention to detail and problem solving skills. Working knowledge and experience with customer data software systems is preferred. Working knowledge of Microsoft Office program, especially excel. Proven ability to manage multiple tasks in a time sensitive environment. Transportation or logistics experience would be ideal.
Physical Requirements
You will be required to a computer and telephone simultaneously while sitting for eight hours.
Benefits And Perks
- Manitoba’s Largest Trucking Company
- 35 Terminals across North America
- Competitive compensation
- Comprehensive group health benefits
- Company Matched Pension Plan
- Profit Share Program
At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.
We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.