Assistant Supervisor
Gear re-Store | Calgary, AB
Full-time | On-site | Monday to Friday, 8:00 a.m. – 4:00 p.m.
About Gear re-Store
Gear re-Store provides professional repair, restoration and product-care services for apparel, outdoor gear and equipment. We work with brands, retailers and organizations across North America to help extend the life of their products through skilled craftsmanship, technical care and dependable service.
We are looking for a reliable, organized and hands-on Assistant Supervisor to join our Calgary team. You will work closely with the Supervisor, sewing technicians and customers to help keep our daily operations running smoothly and efficiently.
What You'll Do
- Support the Supervisor in coordinating daily workflow and shop operations
- Enter and review work orders, assign work to sewing technicians, and help manage priorities and deadlines
- Communicate with sewing technicians to resolve repair and production issues
- Monitor workflow, productivity, quality and turnaround times
- Inspect garments and completed repairs to ensure quality standards are met
- Respond to customer enquiries by email, phone and in person
- Prepare repair quotations and communicate repair options to customers
- Assist with shipping, receiving, inventory and materials
- Assist with garment cleaning and laundry when required
- Help train and support team members and maintain a positive, respectful and efficient work environment
- Maintain accurate records and documentation
- Assist the Supervisor with other operational and administrative tasks as required
What We're Looking For
- Good written and spoken English and Chinese (Cantonese and/or Mandarin)
- Strong organizational and time-management skills
- Clear, respectful and professional communication skills
- Reliable, responsible and willing to learn
- Strong attention to detail and commitment to quality
- Comfortable communicating with both customers and team members
- Able to prioritize tasks and work effectively in a fast-paced environment
- Able to work independently as well as collaboratively with a team
- Basic computer skills and ability to learn work-order and business software
- Able to lift and move items up to approximately 50 lbs
- Previous supervisory, lead-hand, production, customer service or operations experience is an asset
- Knowledge of sewing, garment construction, apparel repair or outdoor gear is a strong asset
What We Offer
- $18–$22 per hour, based on experience, skills and qualifications
- Opportunities for wage growth based on performance
- Monday to Friday, 8:00 a.m. – 4:00 p.m.; working hours may be reduced during the low season based on business needs.
- 10 days of paid vacation per year
- Health and wellness benefits of up to $1,000 per year
- Performance-based bonus program after 6 months of employment
- On-the-job training and opportunities to develop technical garment repair and product-care knowledge
- Opportunity to grow with an established repair and product-care business
Work Location: On-site in NE Calgary, Alberta
- If you are organized, enjoy working with people, and are comfortable taking responsibility in a hands-on work environment, we would be happy to hear from you.
