About Genesys
Enabling organizations to orchestrate agentic customer experiences that drive loyalty, growth and efficiency.
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Company type
- Privately Held
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Specialties
- Call Center Software
- Cloud Contact Center
- Customer Experience Software
- Contact Center as a Service
- Customer Self-Service
- Workforce Engagement Management
- Workforce Planning
- Enterprise Call Center
- Outbound Call Center Services
- Digital Customer Engagement
- Conversational AI
- Chatbots
- Automated Routing
- Web Messaging
- SMS Messaging
- and IVR Self-Service
Company locations
1302 El Camino Real, Menlo Park, CA 94025, US
7601 Interactive Way, Indianapolis, Indiana 46278, US
4307 Emperor Blvd, Suite 300, Durham, North Carolina 27703, US
Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, IN
60 General Aguinaldo Ave, Cubao, Quezon City, Manila 1109, PH
4.1 Frimley Business Park, Frimley, Camberley, The United Kingdom Surrey GU16 7SG, GB
2nd and 3rd Floors, Woodquay Court, Galway, IE
Gooimeer 6 – 02 1411 DD, Naarden, NL
1380 Rodick Road Suite 210, Markham, Ontario L3R 4G5, CA
Avenida das Nações Unidas, n 12995 - 20th floor, São Paulo, São Paulo 04578-000, BR
1134 Budapest, Váci út 41. Advance Tower II. ép. 4. em., Budapest, HU
Locations listed on the company profile. These may include offices outside Canada, and not every location is hiring.
Business areas
- Software
- Debt Collections
- SaaS
- Messaging
- Cloud Computing
- Artificial Intelligence (AI)
- Mobile
- Customer Service
- Call Center
- Enterprise Software & Network Solutions
- Information Technology
On LinkedIn
- Followers
- 371,530
- People linked to this company
- 8,774
People who list this company on LinkedIn, not a verified employee count. Figures reflect the saved company profile.
Funding raised
2,979,999,390 USD
Total reported by Crunchbase, in US dollars. This is funding raised, not company revenue or valuation.
Explore the company
Employer category
Other employer
Estimated from the company profile. This category has not been confirmed by the employer.