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Genesys
NB · NL · NS · Toronto, ON · ON · PE
- Full-time
…reliable software used in enterprise environments. AI-assisted development tools will be part of your engineering workflow, helping you accelerate learning, improve productivity,…
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Genesys

Associate Software Developer

NB, Canada
NL, Canada
NS, Canada
Toronto, ON, Canada
ON, Canada
PE, Canada

$75,500.00 - 99,100.00 · Full-time

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Job details

Pay: $75,500.00 - 99,100.00
Job type: Full-time
Experience: 0 to 2 years of professional software development experience, including internships, co-op placements, or equivalent practical experience
Posting language: English
Posted: Nov 6, 2026

Original job description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Build Workforce Management capabilities that help organizations plan, manage, and support their workforce while improving the experiences they deliver to customers. As an Associate Software Developer within the Genesys Workforce Engagement Management (WEM) portfolio, you will contribute across the full stack, building scalable backend services with Kotlin, Spring Boot, AWS Lambda, and cloud technologies, alongside intuitive frontend experiences using TypeScript, Vue.js, HTML, and CSS/LESS.

You will work with experienced engineers, product managers, designers, and cross-functional partners to turn product needs into reliable software used in enterprise environments. AI-assisted development tools will be part of your engineering workflow, helping you accelerate learning, improve productivity, troubleshoot problems, and deliver high-quality software responsibly.

Your work will directly influence the reliability, usability, performance, and scalability of Workforce Management experiences. You will gain hands-on exposure to cloud-native and serverless architecture, AI-enabled engineering practices, full-stack development, and enterprise software at global scale, building technical depth and increasing ownership as your experience grows.

Key Responsibilities:

Develop full-stack Workforce Management capabilities that improve how enterprise customers plan, manage, and support their workforces
Build reliable and scalable backend services and APIs using Kotlin, Spring Boot, AWS Lambda, and related cloud technologies
Create intuitive, accessible, and responsive user experiences using TypeScript, Vue.js, HTML, and CSS/LESS
Collaborate with engineers, product managers, designers, and cross-functional partners to translate customer and product needs into high-quality software
Deliver clean, maintainable, and well-tested code that strengthens product quality and supports the long-term evolution of the WEM platform
Resolve software defects across the full technology stack using monitoring, debugging, and root-cause analysis to improve service reliability and customer experience
Contribute to code reviews, technical discussions, automated testing, and continuous improvement while expanding your engineering judgment through collaboration with experienced team members
Strengthen the performance, security, reliability, and scalability of WEM capabilities used in enterprise customer environments

Required Qualifications:

0 to 2 years of professional software development experience, including internships, co-op placements, or equivalent practical experience
Foundational experience with object-oriented programming and modern software development principles
Experience with, or demonstrated ability to learn, backend development using Kotlin, Java, Spring Boot, or similar technologies
Experience with frontend development using JavaScript or TypeScript and a modern framework such as Vue.js, React, or Angular
Working knowledge of HTML and CSS, including responsive and accessible user interface development
Familiarity with cloud technologies and services, preferably AWS, including serverless technologies such as AWS Lambda
Understanding of software engineering practices including version control, automated testing, code reviews, debugging, and continuous integration
Familiarity with AI-assisted development tools and an interest in using AI responsibly to support software development, learning, problem-solving, and productivity
Strong problem-solving and communication skills, with the ability to collaborate effectively within a cross-functional software development team

Preferred Qualifications:

Experience gained through a software development internship, co-op placement, academic project, open-source contribution, or professional role
Familiarity with Kotlin, Spring Boot, Vue.js, TypeScript, or comparable full-stack technologies
Exposure to AWS or another major cloud platform, with an interest in cloud-native and serverless software development
Experience using AI-assisted development tools to support coding, testing, debugging, learning, or other software engineering activities

Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.

Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs

Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$75,500.00 - 99,100.00

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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More about this job

Responsibilities

Develop full-stack Workforce Management capabilities using Kotlin, Spring Boot, and cloud technologies to improve enterprise customer experiences. Collaborate with cross-functional teams to build, test, and maintain scalable software while utilizing AI-assisted development tools.

Requirements

Requires 0 to 2 years of professional software development experience with foundational knowledge in object-oriented programming. Candidates should have experience or a strong ability to learn backend technologies like Kotlin/Java and frontend frameworks such as Vue.js or React.

Skills

Kotlin
Spring Boot
AWS Lambda
TypeScript
Vue.js
HTML
CSS
LESS
Full-stack development
Cloud-native architecture
Serverless architecture
Software debugging
Automated testing
Code reviews
API development
Problem-solving

Benefits

Extended group health coverage
Paid time off
Retirement savings program
Employer RRSP matching
Parental leave top-up
Adoption assistance
Learning resources
Internal mobility programs
Paid volunteer time
August Free Fridays
Well-being resources

Visa sponsorship

Not detected in the job text

Keywords

Software Developer
Kotlin
Spring Boot
AWS Lambda
TypeScript
Vue.js
HTML
CSS
LESS
Cloud-native
Serverless
Full-stack
Workforce Management
AI-powered
Enterprise software
API
Version control
Automated testing
Code reviews
Debugging
Continuous integration
Responsive design
Accessible UI
Agile
Software engineering
Performance optimization
Security
Scalability
Mentorship
Cross-functional collaboration

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