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Added 17 mins ago
Continuous Improvement Manager
SPX Technologies
Mississauga, ON
…safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued…
Added 1 hour ago
Corporate Controller
ML6 Search + Talent Advisory
Vaughan, ON
Full-time
…partnered with a leading Canadian private equity sponsor to build a national platform through organic growth and acquisition. The business is entering a significant period of growth, and…
Added 2 hours ago
Associé(e) Technique I | Technical Associate I
Keurig Dr Pepper Canada
Montreal, QC
Full-time
Keurig Dr Pepper Canada is a leading multi-national beverage company, with offices all over the world and across Canada. From coast to coast, Keurig Dr Pepper Canada offers a beverage for…
Added 2 hours ago
Operations Associate I
Keurig Dr Pepper Canada
Regina, SK
$41,900 to $52,624 CAD / year
Full-time
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American…
Added 2 hours ago
Technical Associate I
Keurig Dr Pepper Canada
AB · Edmonton, AB
$41,900 to $54,912 CAD / year
Full-time
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American…
Added 2 hours ago
Technical Associate I
Keurig Dr Pepper Canada
Coquitlam, BC
$41,900 to $54,912 CAD / year
Full-time
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American…
Added 2 hours ago
Recruitment Lead
ATCO Structures
Calgary, AB
Full-time
…mobilizations, recruitment strategy, and the continuous evolution of our talent acquisition function. You'll work closely with business leaders, HR partners, and operational teams to ensure…
Added 2 hours ago
Staff Software Engineer (Architecture)
Lantern
Vancouver, BC
Full-time
As a Staff Engineer, you’ll partner with cross-functional teams – including engineering leads, product managers, clinicians, and compliance – to influence the design and delivery of…
Added 15 hours ago
Operations Associate I
Keurig Dr Pepper
Regina, SK
$41,900 to $52,624 CAD / year
Full-time
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American…
Added 15 hours ago
Technical Associate I
Keurig Dr Pepper
Coquitlam, BC
$41,900 to $54,912 CAD / year
Full-time
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American…
Added 15 hours ago
Associé(e) Technique I | Technical Associate I
Keurig Dr Pepper
Montreal, QC
Full-time
Keurig Dr Pepper Canada is a leading multi-national beverage company, with offices all over the world and across Canada. From coast to coast, Keurig Dr Pepper Canada offers a beverage for…
Added 15 hours ago
Technical Associate I
Keurig Dr Pepper
Edmonton, AB
$41,900 to $54,912 CAD / year
Full-time
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American…
Added 18 hours ago
Human Resources Manager
Finning
Edmonton, AB
Full-time
As a key member of the HR leadership team, you will partner closely with operations leaders to understand business priorities and translate them into actionable people strategies that drive…
Added 1 day ago
Senior Talent Acquisition Partner, Americas
Medison Pharma
Toronto, ON
$90,000 to $140,000 CAD / year
Full-time
We are seeking a highly skilled Senior Talent Acquisition Partner to join our global team. The ideal candidate will have a strong background in regional or global recruitment, fluent in…
Added 1 day ago
Senior Software Developer
Warner Bros. Discovery
Ottawa, ON
Full-time
Experience with interviewing and talent acquisition.
Added 1 day ago
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
Full-time
Define business requirements for the acquisition and application configuration of EPM tools
Added 2 days ago
Interview Scheduling and Program Support Manager
RSM US LLP
Toronto, ON
Full-time
…execution of global processes for interview scheduling and talent program support, ensuring operational excellence and compliance across the enterprise. You will manage a high-performing…
Added 2 days ago
Talent Acquisition Sourcer
Pomerleau
Toronto, ON
$87,000 to $112,000 CAD / year
Full-time
The Talent Acquisition Sourcer reports to the Director of Talent Acquisition and builds and sustains proactive talent pipelines across critical roles and markets as defined by the TA…
Added 2 days ago
Custom Order Product Specialist/ Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
…match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made…
Added 2 days ago
Lead Custom Order Product Specialist / Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
…match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made…
Added 2 days ago
Manager, Commercial Marketing, Real Sports Apparel
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
We are seeking a strategic, creative, and commercially minded Manager, Retail Marketing – Real Sports Apparel (RSA) to lead the marketing strategy and growth plan for MLSE’s retail business.
Added 2 days ago
VP, Direct Venture Marketing
Wawanesa Insurance
Calgary, AB · AB · Winnipeg, MB · Toronto, ON · ON · Hybrid - Canada, ON · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire…
Added 2 days ago
Head of Sales ZEISS Medical Technology - Microsurgery
ZEISS Group
Toronto, ON
Full-time
…execution, market development, customer engagement, and overall business performance of the Microsurgery business across Canada. The incumbent is accountable for achieving revenue,…
Added 2 days ago
Consultant, GRS
People Corporation
Calgary, AB · Edmonton, AB · AB - PC Calgary
Full-time
Participate in finalist meetings and support the acquisition of new business opportunities
Added 2 days ago
Développeur(-euse) principal(e) de logiciels (contenu) /Principal Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
Full-time
…through our consumer brands, B2B network, and travel advertising…

Genesys

Software Developer Full-Stack Intern, AI Scoring, Evaluations and Surveys

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview

Our Genesys Cloud Workforce Engagement Management (WEM) - Quality Management (QM) team builds AI Scoring, Agent Evaluation and Survey solutions that help the world’s leading enterprise customers improve service delivery and customer satisfaction. Join us and help deliver products that enable supervisors to evaluate customer interactions (calls, chats, emails), score them using configurable rubrics, and drive coaching based on results and customer feedback. This role is a full-stack software development position involving the entire development lifecycle.

With our support, you’ll learn and grow in a fast-paced, AI driven environment focused on continuous improvement and innovation.

Responsibilities

Build production features, backend flows, APIs and UIs in the evaluation, scoring, and survey path
Deliver secure, scalable applications built on AWS infrastructure
Build features with automated tests, participate in code reviews and debug issues
Use AI developer tools to generate code faster, debug complex issues, and navigate a large production codebase with confidence

Qualifications

Pursuing a bachelor’s degree in a software-related discipline
Experience with a modern programming language like Java, Python, or JavaScript
Interest in frontend, backend, or full-stack development
Ability to communicate clearly and collaborate in a team environment
Familiarity with web development fundamentals

Tech Stack

You do not need full-stack experience coming in; interest in frontend, backend, or both is enough. You’ll have the opportunity to work with the following technologies:
Backend: Java, Spring Boot, Python
Frontend: JavaScript, TypeScript, HTML/CSS, React/Redux
Cloud infrastructure: AWS (EC2, S3, Lambda, Bedrock, DynamoDB, SQS), Kafka, Redis
AI Tools: Claude, Amazon Kiro

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ -

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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More about this job

Responsibilities

The intern will build production features, backend flows, APIs, and UIs for AI-powered evaluation and survey solutions. They will also participate in code reviews, write automated tests, and debug issues within a large-scale production environment.

Requirements

Candidates must be pursuing a bachelor’s degree in a software-related discipline. They should have experience with a modern programming language and a strong interest in full-stack development.

Skills

Java
Python
JavaScript
TypeScript
React
Redux
Spring Boot
AWS
Kafka
Redis
Full-stack development
Software development
Automated testing
Code reviews
API development
Cloud infrastructure

Benefits

Paid volunteer time
August free Fridays
Well-being resources
Mentorship
Learning programs
Leadership development
Education support

Visa sponsorship

Not detected in the job text

Keywords

Software Developer
Full-stack
AI
Genesys Cloud
Workforce Engagement Management
Quality Management
Java
Python
JavaScript
TypeScript
React
Redux
Spring Boot
AWS
Kafka
Redis
Cloud infrastructure
API
Automated testing
Code reviews
Enterprise software
Customer experience
Internship
Co-op

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