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Added 9 mins ago
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
Full-time
Strategic Record to Report (R2R) Leadership: Direct and oversee comprehensive R2R initiatives involving complex data streams across both revenue and non-revenue business functions.
Added 9 mins ago
Solution Architect / Senior Solution Architect - PubSec - Canada
Salesforce Partner Canada
Toronto, ON
Full-time
…experience, consulting experience, and knowledge of their client’s business to deliver customer return on…
Added 39 mins ago
Local Beekeeping Partner | Winnipeg
Alveole Field Operations
Winnipeg, MB
Alvéole is on a mission to connect people with nature in cities, one building at a time. As a certified B Corporation since 2018, we believe business can be a force for good.
Added 53 mins ago
Maintenance Technician I - UniFirst Canada
UniFirst
Calgary, AB
Full-time
UniFirst Canada is seeking a reliable and hardworking Maintenance Tech I to join our UniFirst team. As a Team Partner in the Maintenance Department, you will handle repairs, maintenance,…
Added 53 mins ago
Lead, Health Informatics
Fraser Health
Surrey, BC
Full-time
Partner with clinical and corporate stakeholders to identify business needs and design effective digital solutions
Added 53 mins ago
Software Engineer, Agent - Retail
Sierra
Toronto, ON
Full-time
Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges,…
Added 1 hour ago
Small Business Sales for Ontario - Merchant Services - Vice President
JPMorganChase
Toronto, ON
Full-time
You will partner effectively across the organization to remove barriers, escalate priorities, and keep JPMorganChase competitive in the SMB market.
Added 1 hour ago
Sales Director - Canada
CBRE
Vancouver, BC
Full-time
Drive our growth as a Sales Director by securing high-profile business within key market sectors. You will lead the design of tailored sales solutions that address the unique needs of our…
Added 1 hour ago
Senior Property Accountant
CBRE
Toronto, ON
Full-time
…real estate properties. This role serves as a key financial partner to Property Management, Asset Management, and clients by ensuring accurate financial reporting, compliance with…
Added 1 hour ago
Traveling Interim Executive Director
Gallaher Signature Living
Windsor, ON
Full-time
…and other operational needs. Assignments will vary based on business needs and may require extended stays at individual…
Added 1 hour ago
Administrative Assistant, Medical & Academic Affairs
The Hospital for Sick Children
Toronto, ON
Full-time
…centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our…
Added 1 hour ago
Production Supervisor
Penta Equipment Inc.
Glencoe, ON
Full-time
You'll join a leadership team that's focused on building a strong culture, improving our processes, and developing our people. You'll have the opportunity to influence how work gets done,…
Added 1 hour ago
Senior Capacity, Planning & Indus Sys Manager
Stelia Aerospace North America Inc
Lunenburg, NS
Full-time
…alignment between customer demand, operational capabilities, and business…
Added 1 hour ago
Customer Operations Manager
Novartis
Toronto, ON
Full-time
Partner with Medical, Regulatory, Marketing, and Field Teams to enable therapy adoption and ensure customer needs are addressed through aligned cross-functional action.
Added 1 hour ago
New Business Development Consultant
Toyota Automated Logistics
Montreal, QC
Full-time
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore…
Added 1 hour ago
Contracting Specialist (TruStone Financial)
THE EMPIRE LIFE INS. CO
Burnaby, BC · London, ON · Mississauga, ON
Full-time
Provides support to multiple teams to provide business requirements and test scenarios for projects, product launches and system maintenance releases; validate that changes have made a…
Added 1 hour ago
Corporate Traveller - Onboarding Success Manager - Montreal, Vancouver, Calgary, Toronto, Ottawa
Flight Centre
Quebec, QC
…Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service…
Added 1 hour ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Ottawa, ON · Montreal, QC
Full-time
…with an expectation that you will primarily work from an HPE partner/customer…
Added 1 hour ago
Maintenance Supervisor
IKO North America
Milton, ON
Full-time
…and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry.…
Added 2 hours ago
Manager, Collections
Rogers Bank
Vernon, BC
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 2 hours ago
Manager, Collections
Rogers Bank
Pickering, ON
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 2 hours ago
Manager, Collections
Rogers Bank
Ottawa, ON
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 2 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
Drive ticketing and revenue initiatives. Partner closely with Ticketing and business teams to develop campaigns and programs that support single-ticket sales, memberships, group sales and…
Added 2 hours ago
Manager, Commercial Marketing, Real Sports Apparel
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of…
Added 2 hours ago
Account Representative- Sales Training Program (Toronto) October 2026
CDW
Toronto, ON
Full-time
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to…

Genesys

Software Developer Full-Stack Intern, AI Scoring, Evaluations and Surveys

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview

Our Genesys Cloud Workforce Engagement Management (WEM) - Quality Management (QM) team builds AI Scoring, Agent Evaluation and Survey solutions that help the world’s leading enterprise customers improve service delivery and customer satisfaction. Join us and help deliver products that enable supervisors to evaluate customer interactions (calls, chats, emails), score them using configurable rubrics, and drive coaching based on results and customer feedback. This role is a full-stack software development position involving the entire development lifecycle.

With our support, you’ll learn and grow in a fast-paced, AI driven environment focused on continuous improvement and innovation.

Responsibilities

Build production features, backend flows, APIs and UIs in the evaluation, scoring, and survey path
Deliver secure, scalable applications built on AWS infrastructure
Build features with automated tests, participate in code reviews and debug issues
Use AI developer tools to generate code faster, debug complex issues, and navigate a large production codebase with confidence

Qualifications

Pursuing a bachelor’s degree in a software-related discipline
Experience with a modern programming language like Java, Python, or JavaScript
Interest in frontend, backend, or full-stack development
Ability to communicate clearly and collaborate in a team environment
Familiarity with web development fundamentals

Tech Stack

You do not need full-stack experience coming in; interest in frontend, backend, or both is enough. You’ll have the opportunity to work with the following technologies:
Backend: Java, Spring Boot, Python
Frontend: JavaScript, TypeScript, HTML/CSS, React/Redux
Cloud infrastructure: AWS (EC2, S3, Lambda, Bedrock, DynamoDB, SQS), Kafka, Redis
AI Tools: Claude, Amazon Kiro

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ -

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Apply About employer

More about this job

Responsibilities

The intern will build production features, backend flows, APIs, and UIs for AI-powered evaluation and survey solutions. They will also participate in code reviews, write automated tests, and debug issues within a large-scale production environment.

Requirements

Candidates must be pursuing a bachelor’s degree in a software-related discipline. They should have experience with a modern programming language and a strong interest in full-stack development.

Skills

Java
Python
JavaScript
TypeScript
React
Redux
Spring Boot
AWS
Kafka
Redis
Full-stack development
Software development
Automated testing
Code reviews
API development
Cloud infrastructure

Benefits

Paid volunteer time
August free Fridays
Well-being resources
Mentorship
Learning programs
Leadership development
Education support

Visa sponsorship

Not detected in the job text

Keywords

Software Developer
Full-stack
AI
Genesys Cloud
Workforce Engagement Management
Quality Management
Java
Python
JavaScript
TypeScript
React
Redux
Spring Boot
AWS
Kafka
Redis
Cloud infrastructure
API
Automated testing
Code reviews
Enterprise software
Customer experience
Internship
Co-op

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