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Added 3 hours ago
Member of Technical Staff 2- EIE
Nutanix Indonesia
Vancouver, BC
$103,000 to $155,000 CAD / year
Full-time
Are you an ambitious software engineer looking to solve complex distributed systems challenges and build enterprise-grade platform infrastructure? Join Nutanix as a Member of Technical…
Added 6 hours ago
Identity Operations Manager - SailPoint
RSM US LLP
Toronto, ON
Full-time
The Identity Operations Manager will oversee day‑to‑day Identity Governance & Administration (IGA) operations with a primary focus on SailPoint. This leader will manage a regional team,…
Added 6 hours ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
As the Technical Program Manager for CNN’s Connected TV Engagement team, you’ll lead execution of the CTV roadmap - translating product goals into certified, high-quality experiences on…
Added 10 hours ago
Mechanical Engineering, Pressure Boundary & Analysis
BWXT
Peterborough, ON
Reporting to the Pressure Boundary & Analysis Engineering Manager. Responsibilities of the engineer performing this role include setting the technical direction for the overall project and…
Added 10 hours ago
Senior Quality Assurance Engineer
e-STORAGE
Kitchener, ON
Full-time
We are seeking a skilled and passionate Senior Quality Assurance Engineer to join our dynamic team and contribute to the development of an Energy Management System (EMS) for utility-grade…
Added 10 hours ago
Manager 3, Software Development (CAN Tax Compliance)
Intuit
Toronto, ON
Full-time
Come join the CG-PD Tax Development team as a Manager 3, Software Development. CG-PD Tax Content delivers world class tax compliance and experiences to consumers and tax pros in the US and…
Added 11 hours ago
Senior Manager, Marketing Analytics
Optro
Remote, Canada
$128,000 to $176,000 CAD / year
Full-time · Remote
Act as the analytics owner of the marketing data stack - Salesforce, marketing automation, and downstream warehouse tables - partnering with Marketing Ops and Data Engineering on data…
Added 11 hours ago
Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
Contract
You've recruited at scale across technical disciplines - software engineering, infrastructure, product, data, or research roles. You understand the nuances between technical specialties and…
Added 13 hours ago
Field Technician (Pipeline Inspection)
MISTRAS Group
AB · Calgary, AB
Full-time
Perform preliminary field data assessments during inspection projects.
Added 13 hours ago
Power Platform & Copilot Studio Architect
Softchoice
Calgary, AB · AB · NS · Oakville, ON · Ottawa, ON · Toronto, ON · Nova Scotia, Nova
Establish quality and safety engineering for conversational AI: grounded-answer and citation design, evaluation approaches for agent output, content-safety configuration, and monitoring for…
Added 14 hours ago
Senior Mechanical Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Prepare technical documents, such as engineering drawings (including GA, ISO, pipe supports, flow diagrams), calculations, design/analysis reports, design requirements, design manuals, bill…
Added 14 hours ago
Principal Product Manager
RBC
Toronto, ON
Full-time
RBC Borealis is the driving force behind Royal Bank of Canada’s AI and data innovation. As part of Canada’s largest financial institution, we bring together a team of architects, engineers,…
Added 14 hours ago
Senior Electrical Engineer
Vard Marine Inc.
Vancouver, BC
$125,000 to $140,000 CAD / year
Full-time
Perform design checks and reviews to meet quality control and assurance requirements.
Added 14 hours ago
Senior Electrical Engineer
Vard Marine Inc.
Ottawa, ON
$125,000 to $140,000 CAD / year
Full-time
Perform design checks and reviews to meet quality control and assurance requirements.
Added 15 hours ago
Senior Full-Stack Developer
St. Joseph Communications
Toronto, ON
$100,000 to $120,000 CAD / year
Our engineering team is seeking a Senior Full-Stack Developer to play a key role in the engineering function for our Media organization. In this role you will be responsible for maintaining…
Added 15 hours ago
Technical Services Manager
Wesdome Gold Mines Ltd
Wawa, ON
Full-time
The Technical Services Manager leads the site’s technical services team and is accountable for all aspects of mine engineering, geology, geotechnical, ventilation, and survey functions. The…
Added 15 hours ago
Automotive Technical Coordinator - 24 Month Contract/Acting
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
Full-time
…driven Automotive Technical Coordinator to support our Product Quality & Service Support (PQSS) team. This is a 24-month contract opportunity and will report to the Manager of Advanced…
Added 15 hours ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 15 hours ago
Senior Data Solutions Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
Our DTS Operations team supports the investment data warehouse and the governed data models and transformation logic that represent HOOPP's investment book, positions, transactions,…
Added 15 hours ago
Project Manager, HASTUS
GIRO
Rosemont · Montreal, Rosemont
Full-time
At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.
Added 16 hours ago
Web Software Developer, Intern (WFM)
Genesys
Toronto, ON
Full-time
…customer interactions across over 100 countries each year. As a Software Developer Intern, you will contribute production-quality code using modern frontend technologies, cloud services,…
Added 16 hours ago
Web Software Developer Intern (WFM)
Genesys
Toronto, ON
Full-time
Build production-quality web experiences and backend services for Genesys Cloud Workforce Management (WFM), contributing to technology that supports billions of customer interactions…
Added 16 hours ago
Software Developer in Test, Intern (Genesys Cloud)
Genesys
Toronto, ON
Full-time
You will work with technologies such as Java, Kotlin, Python, Selenium, Playwright, and AWS, while learning how engineering teams solve real-world challenges related to scalability,…
Added 16 hours ago
Software Developer in Test, Intern (Genesys Cloud)
Genesys
Toronto, ON
Full-time
As a Software Developer Intern on the Genesys Cloud team, you will embed directly into an agile engineering team delivering high-impact features across our cloud platform. In this role, you…
Added 16 hours ago
Software Developer in Test, Intern (WEM)
Genesys
Toronto, ON
Full-time
Help strengthen the quality and reliability of Genesys Cloud Workforce Engagement Management (WEM), contributing to software that supports billions of customer interactions globally. As a…

Genesys

Software Developer in Test, Intern (WEM)

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:
Help strengthen the quality and reliability of Genesys Cloud Workforce Engagement Management (WEM), contributing to software that supports billions of customer interactions globally. As a Software Developer Intern on the WEM Quality Assurance team, you will build AI-enhanced test automation for user interfaces and backend microservices while using GenAI throughout the software development lifecycle to improve engineering productivity and software quality. You will gain hands-on experience with Java, Python, Selenium, Playwright, REST APIs, AWS AI technologies, and production observability tools while learning how to evaluate AI-generated output critically and apply it responsibly. Working alongside senior engineers, you will contribute to quality engineering practices that identify defects earlier, improve test coverage, and increase confidence in software releases. At Genesys, you will have opportunities to expand your software engineering, automation, cloud, and GenAI skills while contributing to products that improve experiences for employees and customers.

Key Responsibilities:

Design and implement AI-enhanced automated tests for user interfaces and backend microservices that improve test coverage and release confidence
Develop and evolve automated testing pipelines that support reliable, scalable, and maintainable quality validation across Genesys Cloud WEM
Apply GenAI tools such as Kiro, Amazon Q Developer, Amazon Bedrock, and Claude to accelerate debugging, research, test development, and code refactoring
Evaluate AI-generated code and recommendations critically to ensure accuracy, maintainability, security, and meaningful test coverage
Build data-rich dashboards and defect analysis capabilities that surface quality trends and help teams improve product experiences
Investigate performance and software behaviour using testing, debugging, and observability tools to identify issues earlier in the development lifecycle
Drive quality throughout the software development lifecycle by creating tests that add meaningful value and validating assumptions through evidence
Collaborate with senior engineers and cross-functional partners to strengthen automation, engineering practices, and continuous improvement

Required Qualifications:

Currently enrolled in computer science, software engineering, computer engineering, or a related discipline
Strong programming fundamentals in Java, Python, or a comparable object-oriented programming language
Familiarity with REST APIs and version control systems such as Git
Understanding of software testing, debugging, automation, or quality engineering fundamentals
Interest or experience in GenAI, prompt engineering, AI-assisted software development, or related technologies
Strong analytical and problem-solving skills with an interest in investigating complex technical issues
Ability to collaborate effectively while taking ownership of the quality and maintainability of your work
Understanding that software quality is integrated throughout development rather than validated only at the end of the lifecycle

Preferred Qualifications:

Exposure to test automation technologies such as Selenium, Playwright, or TestNG
Familiarity with development and delivery tools such as Jenkins, Maven, Git, or Bitbucket
Exposure to GenAI technologies such as Kiro, Amazon Q Developer, Amazon Bedrock, or Claude
Familiarity with observability, analytics, or development tools such as Sumo Logic, JQL, New Relic, SSMS, or Confluence

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ -

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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More about this job

Responsibilities

Design and implement AI-enhanced automated tests for user interfaces and backend microservices to improve test coverage. Collaborate with senior engineers to drive quality throughout the software development lifecycle using GenAI tools and observability platforms.

Requirements

Currently enrolled in a computer science, software engineering, or related degree program. Requires strong programming fundamentals in Java or Python and an understanding of software testing and version control systems.

Skills

Java
Python
Selenium
Playwright
REST APIs
Git
GenAI
Test automation
Software testing
Debugging
Quality engineering
Cloud computing
Prompt engineering
Observability tools
Data analysis

Benefits

Paid volunteer time
August Free Fridays
Well-being resources
Mentorship
Learning programs
Leadership development
Education support

Visa sponsorship

Not detected in the job text

Keywords

Software Developer in Test
Internship
Genesys Cloud
WEM
AI-powered
Test automation
Java
Python
Selenium
Playwright
REST APIs
AWS
GenAI
Kiro
Amazon Q Developer
Amazon Bedrock
Claude
Git
Jenkins
Maven
Bitbucket
Sumo Logic
New Relic
Quality Assurance
Microservices
Observability
Software Engineering
Computer Science
Data analysis
Prompt engineering

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