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Added 6 mins ago
Senior Human Resources Business Partner
Alcohol and Gaming Commission of Ontario
Toronto, ON
We are looking for a Senior Human Resources Business Partner (Senior HRBP) who will play a pivotal role in shaping how HR drives organizational success. As a trusted advisor to senior…
Added 6 mins ago
Senior Structural Designer (Up to $10K Signing Bonus!)
Harding Display
Toronto, ON
The Senior Structural Designer is responsible for designing, detailing, and engineering temporary and semi-permanent corrugated displays from prototype through to production. They have an…
Added 6 mins ago
Front of House - Supervisor
Northland Properties
Edmonton, AB
Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
Added 6 mins ago
Manager, Government Solutions
KPMG
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Full-time
Supporting client pursuits and proposal development with support from Senior Leadership, and working with KPMG leaders to develop thought leadership, white papers and other intellectual…
Added 36 mins ago
Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
Full-time
The Senior Software Developer is responsible for the design, development, and maintenance of applications that provide services and solutions to business partners, and contributes business…
Added 36 mins ago
Senior Manager, Technology Risk & Controls
OMERS
Toronto, ON · Head Office Toronto
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We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 36 mins ago
Senior AI Forward Deployment Engineer
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Toronto, ON
Full-time
We are seeking a Senior AI Forward Deployment Engineer to join the Artificial Intelligence team within Norton Rose Fulbright Canada. This role will design, build, deploy, and optimize…
Added 36 mins ago
Senior Data Platform Engineer
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The Senior Data Platform Engineer will act as a technical lead for our technologies in any project or initiative, and is responsible for designing, developing, implementing, and supporting…
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Toronto, ON · Vancouver, BC · Calgary, AB
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We are currently seeking a Senior Customer Marketing Manager to join our Customer Marketing team in Burnaby, Calgary, or Toronto.
Added 36 mins ago
Associate Director, Innovation Solutions
BMO
Toronto, ON · FCP
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Advise senior leaders on strategic AI investments, implementation priorities, and innovation opportunities.
Added 36 mins ago
Strategic Sourcing Manager
BMO
Toronto, ON · YNG
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Added 36 mins ago
Analyst, Value and Risk Advisory
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
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Collaborate with local leadership and senior valuers to prepare market research reports, cash flow projections, and comprehensive appraisal analyses for institutional-grade multi-family,…
Added 50 mins ago
Software Developer in Test, Intern (WEM)
Genesys
Toronto, ON
Full-time
…supports billions of customer interactions globally. As a Software Developer Intern on the WEM Quality Assurance team, you will build AI-enhanced test automation for user interfaces and…
Added 50 mins ago
Software Developer in Test, Intern (WEM)
Genesys
Toronto, ON
Full-time
…supports billions of customer interactions globally. As a Software Developer Intern on the WEM Quality Assurance team, you will build AI-enhanced test automation for user interfaces and…
Added 1 hour ago
Senior Software Engineer
Dye & Durham Talent Team
Montreal, QC
We are looking for a Senior Software Engineer who will be responsible for developing, maintaining, and enhancing in-house software applications that are critical to business operations and…
Added 1 hour ago
Team Lead, Software Engineering (12 Month Contract)
Questrade Financial Group
Toronto, ON
Technical delivery: Bring deep, senior-level full-stack expertise; stay involved in code reviews, architectural design, development/QA, and troubleshooting and production support alongside…
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Manager, Asset Management
Realstar
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Clear and confident communicator, with the ability to present findings to senior leadership
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Project Manager, Sales Enablement & Executive Customer Engagement
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Bolton, ON
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…Husky delivers clear, compelling, and consistent narratives to senior customer audiences while enabling the sales organization with scalable, high-impact materials aligned to strategic…
Added 1 hour ago
Senior Manager, Organic Growth
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Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 1 hour ago
HR Business Execution Lead, Senior Manager
Citi
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Full-time
Citi is looking for a Senior Manager to lead HR Business Execution across financial planning, workforce strategy, and technology investment - a role that sits at the intersection of…
Added 1 hour ago
Senior Python Data Scraping Engineer (Freelance)
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Remote, Canada
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Added 1 hour ago
SENIOR ANALYST, OPERATIONAL RISK MANAGEMENT
BDC
Toronto, ON · Montreal, QC
Full-time
As Senior Analyst, Operational Risk Management, you are a subject‑matter expert who supports the implementation, evolution, and continuous improvement of BDC’s ORM Framework. Your work…
Added 1 hour ago
Senior Software Engineer
AXIS (AXIS Capital)
Halifax, NS
Full-time
…our Exposure and Modelling systems. This position is for a Senior Software Engineer in the Reinsurance and Enterprise Risk, Pricing & Modelling Systems department which is responsible for…
Added 1 hour ago
Lead Solutions Architect, Enterprise Technology Services
Manulife
Toronto, ON
Full-time
The Lead Solutions Architect is a senior technical leader who partners with Manulife business, product, operations, and external partners to design and deliver secure, scalable, and…
Added 1 hour ago
Senior AI Full‑Stack Engineer
Manulife
Waterloo, ON
Full-time
We are seeking a Senior Full‑Stack AI Engineer to help shape how modern AI‑driven software is built, deployed, and scaled. In this role, you will work at the intersection of cloud…

Genesys

Software Developer in Test, Intern (WEM)

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:
Help strengthen the quality and reliability of Genesys Cloud Workforce Engagement Management (WEM), contributing to software that supports billions of customer interactions globally. As a Software Developer Intern on the WEM Quality Assurance team, you will build AI-enhanced test automation for user interfaces and backend microservices while using GenAI throughout the software development lifecycle to improve engineering productivity and software quality. You will gain hands-on experience with Java, Python, Selenium, Playwright, REST APIs, AWS AI technologies, and production observability tools while learning how to evaluate AI-generated output critically and apply it responsibly. Working alongside senior engineers, you will contribute to quality engineering practices that identify defects earlier, improve test coverage, and increase confidence in software releases. At Genesys, you will have opportunities to expand your software engineering, automation, cloud, and GenAI skills while contributing to products that improve experiences for employees and customers.

Key Responsibilities:

Design and implement AI-enhanced automated tests for user interfaces and backend microservices that improve test coverage and release confidence
Develop and evolve automated testing pipelines that support reliable, scalable, and maintainable quality validation across Genesys Cloud WEM
Apply GenAI tools such as Kiro, Amazon Q Developer, Amazon Bedrock, and Claude to accelerate debugging, research, test development, and code refactoring
Evaluate AI-generated code and recommendations critically to ensure accuracy, maintainability, security, and meaningful test coverage
Build data-rich dashboards and defect analysis capabilities that surface quality trends and help teams improve product experiences
Investigate performance and software behaviour using testing, debugging, and observability tools to identify issues earlier in the development lifecycle
Drive quality throughout the software development lifecycle by creating tests that add meaningful value and validating assumptions through evidence
Collaborate with senior engineers and cross-functional partners to strengthen automation, engineering practices, and continuous improvement

Required Qualifications:

Currently enrolled in computer science, software engineering, computer engineering, or a related discipline
Strong programming fundamentals in Java, Python, or a comparable object-oriented programming language
Familiarity with REST APIs and version control systems such as Git
Understanding of software testing, debugging, automation, or quality engineering fundamentals
Interest or experience in GenAI, prompt engineering, AI-assisted software development, or related technologies
Strong analytical and problem-solving skills with an interest in investigating complex technical issues
Ability to collaborate effectively while taking ownership of the quality and maintainability of your work
Understanding that software quality is integrated throughout development rather than validated only at the end of the lifecycle

Preferred Qualifications:

Exposure to test automation technologies such as Selenium, Playwright, or TestNG
Familiarity with development and delivery tools such as Jenkins, Maven, Git, or Bitbucket
Exposure to GenAI technologies such as Kiro, Amazon Q Developer, Amazon Bedrock, or Claude
Familiarity with observability, analytics, or development tools such as Sumo Logic, JQL, New Relic, SSMS, or Confluence

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ -

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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More about this job

Responsibilities

Design and implement AI-enhanced automated tests for user interfaces and backend microservices to improve test coverage. Collaborate with senior engineers to drive quality throughout the software development lifecycle using GenAI tools and observability platforms.

Requirements

Currently enrolled in a computer science, software engineering, or related degree program. Requires strong programming fundamentals in Java or Python and an understanding of software testing and version control systems.

Skills

Java
Python
Selenium
Playwright
REST APIs
Git
GenAI
Test automation
Software testing
Debugging
Quality engineering
Cloud computing
Prompt engineering
Observability tools
Data analysis

Benefits

Paid volunteer time
August Free Fridays
Well-being resources
Mentorship
Learning programs
Leadership development
Education support

Visa sponsorship

Not detected in the job text

Keywords

Software Developer in Test
Internship
Genesys Cloud
WEM
AI-powered
Test automation
Java
Python
Selenium
Playwright
REST APIs
AWS
GenAI
Kiro
Amazon Q Developer
Amazon Bedrock
Claude
Git
Jenkins
Maven
Bitbucket
Sumo Logic
New Relic
Quality Assurance
Microservices
Observability
Software Engineering
Computer Science
Data analysis
Prompt engineering

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