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Added 14 mins ago
Senior Program Manager, Vendor and Scaled Operations
Javelin Venture Partners
ON · Ontario, Canada
Full-time
As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and…
Added 14 mins ago
CLSU Manager (Commercial Support) - Insurance
JobsMedia.io
Toronto, ON
Full-time
💰 Senior Salary: Competitive compensation range of $80,000 – $120,000.
Added 14 mins ago
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
Full-time
We are recruiting for a Senior Commercial Lines Insurance Account Manager for a well-established brokerage in the North York, ON area.
Added 44 mins ago
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
$108,000 to $127,000 CAD / year
Full-time
Reporting to the Manager, People Systems, the Senior Analyst, HRIS is responsible for providing functional and technical leadership across our HRIS environment.
Added 44 mins ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
As the Technical Program Manager for CNN’s Connected TV Engagement team, you’ll lead execution of the CTV roadmap - translating product goals into certified, high-quality experiences on…
Added 1 hour ago
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
Internship
Act as a resource to the teams’ Senior Manager or Director in support of developing business opportunities and proposals
Added 2 hours ago
B2B Sales Executive
Marcus Evans Group
Pointe-Claire, QC
Full-time
…client relationships. A successful candidate will develop into a Senior Account Executive and then Sales Manager after achieving initial milestones. We recognize excellence and are fully…
Added 2 hours ago
Senior Project Manager
AgileGrid Solutions
Canada
Full-time
We are seeking a highly experienced Senior Project Manager with a strong background in mining to lead and coordinate multidisciplinary engineering teams in delivering complex capital…
Added 3 hours ago
Senior Business Affairs Manager - Contract Manager (Remote)
Geotab
Canada
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Business Affairs Manager who will focus on the drafting,…
Added 4 hours ago
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
Full-time
Added 4 hours ago
Senior Information Security Analyst - IAM/CyberArk Administrator
TD
Toronto, ON
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 4 hours ago
Associate Relationship Manager, Business Banking (Toronto/ GTA)
CIBC
Vaughan, ON
Full-time
You’ll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business Banking to support client origination, relationship and…
Added 4 hours ago
Director, Wealth Growth & Analytics
BMO
Toronto, ON · FCP
Full-time
Partner with senior business leaders to influence strategic and commercial decisions through data-driven insights and recommendations.
Added 4 hours ago
Project Manager, Transformation
Manulife
Toronto, ON · Waterloo, ON
Full-time
We're looking for a highly motivated Project Manager, Transformation to help drive strategic initiatives across Canada Operations. In this role, you will lead complex, cross-functional…
Added 4 hours ago
Senior Quality Assurance Engineer
e-STORAGE
Kitchener, ON
Full-time
Position Title: Senior Quality Assurance Engineer
Added 4 hours ago
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Kingston, ON
Full-time
Prepare And Submit Public Health Reports For Each Inspection To The Task Manager Within 15 Calendar Days Of The Inspection Date. Reports Must Include
Added 5 hours ago
Manager 3, Software Development (CAN Tax Compliance)
Intuit
Toronto, ON
Full-time
Come join the CG-PD Tax Development team as a Manager 3, Software Development. CG-PD Tax Content delivers world class tax compliance and experiences to consumers and tax pros in the US and…
Added 5 hours ago
Senior Data Analyst
National Bank of Canada
Montreal, QC
Full-time
…be part of the FinCrim Data Warehouse team and report to the Senior Manager – it Delivery – Data and Analytics. Our team stands out for its expertise in data engineering, its culture of…
Added 5 hours ago
Senior Manager, Marketing Analytics
Optro
Remote, Canada
$128,000 to $176,000 CAD / year
Full-time · Remote
…marketing data into decisions the business actually acts on. As Senior Manager, Marketing Analytics, you will own the measurement layer for the entire marketing org - campaign and channel…
Added 5 hours ago
Marketing Operations Manager
Optro
Remote, Canada
$102,000 to $140,000 CAD / year
Full-time · Remote
A track record of working independently - sole or senior technical owner of an instance.
Added 6 hours ago
Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
Contract
…them. You've navigated nuanced leveling conversations, complex compensation structures, and competing offers from the best companies in the world - and you've won. You're equally…
Added 6 hours ago
Procurement Co-op
Veolia | North America
Oakville, ON
Internship
…industry trends to support the Regional Technical Category Manager's strategic sourcing decisions and market analysis…
Added 7 hours ago
Sr Manager, Clinic Transformation - East
WELL Health Technologies Corp
Toronto, ON
$85,000 to $100,000 CAD / year
Job Title: Sr. Manager, Clinic Transformation - East & Analytics
Added 7 hours ago
Client Service Team Manager
Effortless Admin Inc.
Edmonton, AB
Full-time
The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience. You'll oversee a team…
Added 7 hours ago
General Manager - Fenestration
Quincaillerie Richelieu Ltee
Kitchener, ON
Full-time
As the General Manager you will be responsible of overseeing the growth of Fenestration Business in existing and new markets. Under the supervision of Vice President of Specialized…

Genesys

Software Developer in Test, Intern (WEM)

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:
Help strengthen the quality and reliability of Genesys Cloud Workforce Engagement Management (WEM), contributing to software that supports billions of customer interactions globally. As a Software Developer Intern on the WEM Quality Assurance team, you will build AI-enhanced test automation for user interfaces and backend microservices while using GenAI throughout the software development lifecycle to improve engineering productivity and software quality. You will gain hands-on experience with Java, Python, Selenium, Playwright, REST APIs, AWS AI technologies, and production observability tools while learning how to evaluate AI-generated output critically and apply it responsibly. Working alongside senior engineers, you will contribute to quality engineering practices that identify defects earlier, improve test coverage, and increase confidence in software releases. At Genesys, you will have opportunities to expand your software engineering, automation, cloud, and GenAI skills while contributing to products that improve experiences for employees and customers.

Key Responsibilities:

Design and implement AI-enhanced automated tests for user interfaces and backend microservices that improve test coverage and release confidence
Develop and evolve automated testing pipelines that support reliable, scalable, and maintainable quality validation across Genesys Cloud WEM
Apply GenAI tools such as Kiro, Amazon Q Developer, Amazon Bedrock, and Claude to accelerate debugging, research, test development, and code refactoring
Evaluate AI-generated code and recommendations critically to ensure accuracy, maintainability, security, and meaningful test coverage
Build data-rich dashboards and defect analysis capabilities that surface quality trends and help teams improve product experiences
Investigate performance and software behaviour using testing, debugging, and observability tools to identify issues earlier in the development lifecycle
Drive quality throughout the software development lifecycle by creating tests that add meaningful value and validating assumptions through evidence
Collaborate with senior engineers and cross-functional partners to strengthen automation, engineering practices, and continuous improvement

Required Qualifications:

Currently enrolled in computer science, software engineering, computer engineering, or a related discipline
Strong programming fundamentals in Java, Python, or a comparable object-oriented programming language
Familiarity with REST APIs and version control systems such as Git
Understanding of software testing, debugging, automation, or quality engineering fundamentals
Interest or experience in GenAI, prompt engineering, AI-assisted software development, or related technologies
Strong analytical and problem-solving skills with an interest in investigating complex technical issues
Ability to collaborate effectively while taking ownership of the quality and maintainability of your work
Understanding that software quality is integrated throughout development rather than validated only at the end of the lifecycle

Preferred Qualifications:

Exposure to test automation technologies such as Selenium, Playwright, or TestNG
Familiarity with development and delivery tools such as Jenkins, Maven, Git, or Bitbucket
Exposure to GenAI technologies such as Kiro, Amazon Q Developer, Amazon Bedrock, or Claude
Familiarity with observability, analytics, or development tools such as Sumo Logic, JQL, New Relic, SSMS, or Confluence

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ -

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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More about this job

Responsibilities

Design and implement AI-enhanced automated tests for user interfaces and backend microservices to improve test coverage. Collaborate with senior engineers to drive quality throughout the software development lifecycle using GenAI tools and observability platforms.

Requirements

Currently enrolled in a computer science, software engineering, or related degree program. Requires strong programming fundamentals in Java or Python and an understanding of software testing and version control systems.

Skills

Java
Python
Selenium
Playwright
REST APIs
Git
GenAI
Test automation
Software testing
Debugging
Quality engineering
Cloud computing
Prompt engineering
Observability tools
Data analysis

Benefits

Paid volunteer time
August Free Fridays
Well-being resources
Mentorship
Learning programs
Leadership development
Education support

Visa sponsorship

Not detected in the job text

Keywords

Software Developer in Test
Internship
Genesys Cloud
WEM
AI-powered
Test automation
Java
Python
Selenium
Playwright
REST APIs
AWS
GenAI
Kiro
Amazon Q Developer
Amazon Bedrock
Claude
Git
Jenkins
Maven
Bitbucket
Sumo Logic
New Relic
Quality Assurance
Microservices
Observability
Software Engineering
Computer Science
Data analysis
Prompt engineering

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