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Added 3 mins ago
Parts Manager
Steele Auto Group
Bridgewater, NS
Full-time
At Steele Recreation, great service starts with great people. We are looking for an experienced Parts Manager who brings strong leadership, a passion for people, and a commitment to…
Added 3 mins ago
Mechanical Project Manager - Commercial Risk
Modern Niagara
Vaughan, ON
Full-time
The Mechanical Project Manager, Commercial Risk brings practical project delivery experience to identify, assess, and mitigate commercial and contractual risks across Modern Niagara's…
Added 3 mins ago
Financial Services Representative - Full Time
Meridian Credit Union
Windsor, ON
$50,000 to $53,000 CAD / year
Full-time
…Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric…
Added 3 mins ago
Data & Visual Insights Analyst
Fidelity Canada
Mississauga, ON
Full-time
Reporting to the Manager, Reporting and Analysis, the Data & Visual Insights Analyst supports the organization's reporting, analytics and business intelligence functions by gathering,…
Added 3 mins ago
Retail Shift Leader
Canna Cabana
Cambridge, ON
$19 to $21 CAD / hour
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 3 mins ago
Structural Engineer – Hydropower Sector
AECOM
Montreal, QC
$110,000 to $140,000 CAD / year
Full-time
Reporting to the Civil (Structures) Department Manager, the incumbent will participate in the delivery of major projects in the hydropower and energy infrastructure sectors. The successful…
Added 16 mins ago
Rehabilitation Worker Regular Part Time (CPL RhbWrk 0.40) AgeCare Cariboo Place
AgeCare
Williams Lake, BC
Part-time
This Rehabilitation Worker assists in assessing, planning, implementation, and ongoing delivery of therapy programs, under direct and indirect supervision of Rehabilitation Professionals to…
Added 16 mins ago
Sustainable Transportation Engineering Coordinator
The University of British Columbia
Vancouver, BC
$6,631.67 to $9,533.25 CAD / month
Full-time
The Sustainable Transportation Engineering Coordinator (EIT) (“Engineering Coordinator”) leads the coordination and delivery of a range of sustainable transportation projects, programs, and…
Added 16 mins ago
Program Assistant
The University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
The Program Assistant works closely with the Operations and Special Projects Manager to maintain smooth building and office operations, executing logistics and support for repairs and…
Added 16 mins ago
Enterprise Architect
Aversan Inc.
Montreal, QC
$120,000 to $145,000 CAD / year
Full-time
Work closely with ERP Product Manager, ERP Delivery Lead, Business SMEs Solution Architects, Integration Architects, Change Management teams to ensure transformation decisions are aligned…
Added 16 mins ago
Préposé aux livraisons directes à la succursale
Walmart Canada
Hamilton, ON
Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 16 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
ON · Ontario, Canada
Full-time
Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business…
Added 16 mins ago
NEG00004SE - Organizational Change Manager
Amyantek
Regina, SK · Greater Regina Metropolitan Area
Temporary
The Organizational Change Manager Resource is expected to use their experience and expertise to support the organizational change management efforts on the assigned project(s) through…
Added 16 mins ago
Transportation Engineer
Recruitment By Design
Victoria, BC
$130,000 to $160,000 CAD / year
Full-time
…across Western Canada, is seeking a Transportation Engineering Manager to join their team in Victoria. This is a permanent, full-time role, offering a base salary in the range of $130-160k,…
Added 16 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 16 mins ago
Marketing Manager
Control Risks
Toronto, ON
$115,000 to $130,000 CAD / year
Full-time
Delivers on personal objectives, focuses on delivery, strives to exceed expectations.
Added 16 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 16 mins ago
Technical Program Manager
KTek Resourcing
Vancouver, BC
Contract
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 16 mins ago
Program Manager
Raas Infotek
Vancouver, BC
Contract
Lead end-to-end planning, execution, and delivery of strategic technology programs and software initiatives.
Added 16 mins ago
Training Facilitator – OHS Programs
Manufacturing Safety Alliance of BC - Nonprofit Health & Safety Association
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…subject matter expert, the Trainer will bring consistency to the delivery of high-quality programs in both in-class, on-site facilitation, and virtual instruction for both dedicated client…
Added 16 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 16 mins ago
Courier Utility 506
Purolator Inc.
Winnipeg, MB
Full-time
The Utility Courier picks up and delivers customer packages to meet daily pick-up and delivery schedules and resolves problems as they arise. Job covers other absent couriers that may be on…
Added 16 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 17 mins ago
Deli - Manager Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort Frances, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 17 mins ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…

Genesys

Software Developer in Test, Intern (WEM)

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:
Help strengthen the quality and reliability of Genesys Cloud Workforce Engagement Management (WEM), contributing to software that supports billions of customer interactions globally. As a Software Developer Intern on the WEM Quality Assurance team, you will build AI-enhanced test automation for user interfaces and backend microservices while using GenAI throughout the software development lifecycle to improve engineering productivity and software quality. You will gain hands-on experience with Java, Python, Selenium, Playwright, REST APIs, AWS AI technologies, and production observability tools while learning how to evaluate AI-generated output critically and apply it responsibly. Working alongside senior engineers, you will contribute to quality engineering practices that identify defects earlier, improve test coverage, and increase confidence in software releases. At Genesys, you will have opportunities to expand your software engineering, automation, cloud, and GenAI skills while contributing to products that improve experiences for employees and customers.

Key Responsibilities:

Design and implement AI-enhanced automated tests for user interfaces and backend microservices that improve test coverage and release confidence
Develop and evolve automated testing pipelines that support reliable, scalable, and maintainable quality validation across Genesys Cloud WEM
Apply GenAI tools such as Kiro, Amazon Q Developer, Amazon Bedrock, and Claude to accelerate debugging, research, test development, and code refactoring
Evaluate AI-generated code and recommendations critically to ensure accuracy, maintainability, security, and meaningful test coverage
Build data-rich dashboards and defect analysis capabilities that surface quality trends and help teams improve product experiences
Investigate performance and software behaviour using testing, debugging, and observability tools to identify issues earlier in the development lifecycle
Drive quality throughout the software development lifecycle by creating tests that add meaningful value and validating assumptions through evidence
Collaborate with senior engineers and cross-functional partners to strengthen automation, engineering practices, and continuous improvement

Required Qualifications:

Currently enrolled in computer science, software engineering, computer engineering, or a related discipline
Strong programming fundamentals in Java, Python, or a comparable object-oriented programming language
Familiarity with REST APIs and version control systems such as Git
Understanding of software testing, debugging, automation, or quality engineering fundamentals
Interest or experience in GenAI, prompt engineering, AI-assisted software development, or related technologies
Strong analytical and problem-solving skills with an interest in investigating complex technical issues
Ability to collaborate effectively while taking ownership of the quality and maintainability of your work
Understanding that software quality is integrated throughout development rather than validated only at the end of the lifecycle

Preferred Qualifications:

Exposure to test automation technologies such as Selenium, Playwright, or TestNG
Familiarity with development and delivery tools such as Jenkins, Maven, Git, or Bitbucket
Exposure to GenAI technologies such as Kiro, Amazon Q Developer, Amazon Bedrock, or Claude
Familiarity with observability, analytics, or development tools such as Sumo Logic, JQL, New Relic, SSMS, or Confluence

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ -

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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More about this job

Responsibilities

Design and implement AI-enhanced automated tests for user interfaces and backend microservices to improve test coverage and release confidence. Collaborate with senior engineers to drive quality throughout the software development lifecycle using GenAI tools and observability practices.

Requirements

Currently enrolled in a computer science, software engineering, or related degree program with strong programming fundamentals in Java or Python. Candidates should possess analytical problem-solving skills and an interest in software testing, automation, and AI-assisted development.

Skills

Java
Python
Selenium
Playwright
Rest apis
Git
Genai
Test automation
Software quality assurance
Debugging
Observability tools
Cloud computing
Prompt engineering
Software engineering
Backend microservices

Benefits

Paid volunteer time
August free fridays
Well-being resources
Mentorship
Learning programs
Leadership development
Education support

Visa sponsorship

Not detected in the job text

Keywords

Software Developer in Test
Intern
Genesys Cloud
WEM
AI-powered
Test automation
Java
Python
Selenium
Playwright
Rest apis
AWS
GenAI
Kiro
Amazon Q Developer
Amazon Bedrock
Claude
Git
Jenkins
Maven
Bitbucket
Sumo Logic
New Relic
Quality engineering
Observability
Microservices
Prompt engineering
Cloud
Data dashboards

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