Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.
Culture
Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.
We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.
What you will be doing
The Counter Sales/ Warehouse position is responsible for greeting customers and receiving and generating their orders efficiently and effectively. To, always, provide courteous, prompt, and efficient service to customers and give them the upmost of assistance with regards to product availability, pricing and sourcing of material. To display an ongoing commitment to understand, promote and believe in the Gerrie commitment of being a service quality organization and to strive to maintain and continue to seek ways to improve the overall service quality. You will work as part of a team and act as the face of Gerrie Electric, ensuring that products are accurately picked, packed, shipped and received. You will also:
WAREHOUSE DUTIES
Grow and maintain relationships with customers (we have a lot of repeat customers)
You will connect with customers to address questions and resolve issues through different channels including face-to-face, by email and over the phone
Pricing, order entry, sourcing products, and expediting
Continuous learning of electrical, lighting and automation products and share your knowledge with customers
In-store merchandising of day-to-day stock, as well as new and promotional products
Picking, packing, shipping and receiving of Gerrie product.
CUSTOMER SERVICE/ SALES
Maintain friendly service and a positive company image.
Service customer needs promptly and efficiently, addressing customer questions or concerns.
Handle customer returns/defectives.
Handle customer orders.
Provide assistance/backup in shipping and receiving when required.
Promoting products, contributing to branch sales.
Direct sales services of the general public.
Provide pricing and availability.
Enter customer orders into the business system as per Gerrie procedures.
PRODUCT KNOWLEDGE
Maintaining current knowledge of electrical industry/products.
Develop knowledge about substitutes.
Be able to source products and provide technical information.
Continue to develop your skill set as it related to the Gerrie Organization, the Electrical Industry, and the field of Sales.
TEAMWORK AND COLLABORATION
Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.
GENERAL
Responsible for preparation and balancing of cash sales.
Ensure all shelves are stocked and material is put away in a timely fashion.
Ensure float is counter and all transactions are accurate and balanced.
Ensure timely completion of any/all special tasks as assigned by management.
Select and pack orders.
When required, perform wire cuts as per Gerrie documented procedure.
QUALITY
Accuracy of transactions/orders.
Ensure understanding of and adhere to ISO policies and procedures.
What you bring to the table
High School Diploma.
Some experience/knowledge in the electrical /industrial distribution field is an asset.
Previous customer service experience.
Math skills are essential (measurement conversions, pricing, etc.).
Multi-tasking in a fast-paced environment.
Excellent communication skills.
Organizational skills.
Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.
We believe in taking care of our people
Major medical + dental coverage for yourself and your dependents (flex plan options available)
Employee Assistance Program
Global travel coverage
Pension plan with contribution matching
Training, development and career growth opportunities
Tuition re-imbursement program
Promote from within culture
A diverse and inclusive workplace
Caring and nurturing environment
Words that our employees use to describe us
Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!
*Flexible interview options are available!
