Position Summary
As a Dispatcher, you will serve as the operational link between our drivers, internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary software, you will track productivity, log critical service data, and collaborate cross-functionally with sales, operations, and customer service to keep daily operations moving efficiently.
Specific Duties & Responsibilities
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
- Records and documents information from drivers and distributes them to appropriate departments.
- Communicates with maintenance shop personnel.
- Other duties as assigned.
Requirements
- 1-2 years in a transportation, dispatch, or a customer service role is preferred.
- Prior dispatching experience is a strong asset.
- Strong understanding of TDG requirements and waste manifests
- Knowledge of hours of service regulations would be considered a strong asset.
- Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).
Knowledge, Skills And Abilities
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Available to answer urgent calls on the weekend and relay information to the appropriate teams.
GFL Benefits
- Competitive compensation package with a company-matched RRSP program to support your financial future.
- Industry leading health, dental, vision and mental health benefits - with premiums fully covered by GFL.
- Access to Employee Assistance Programs (EAPs) for you and your family.
- Paid training, professional development, and advancement opportunities.
- A positive, collaborative work culture that invests in your success.
Specific Duties & Responsibilities
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
- Records and documents information from drivers and distributes them to appropriate departments.
- Communicates with maintenance shop personnel.
- Other duties as assigned.
Requirements
- 1-2 years in a transportation, dispatch, or a customer service role is preferred.
- Prior dispatching experience is a strong asset.
- Strong understanding of TDG requirements and waste manifests
- Knowledge of hours of service regulations would be considered a strong asset.
- Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).
Knowledge, Skills And Abilities
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Available to answer urgent calls on the weekend and relay information to the appropriate teams.
GFL Benefits
- Competitive compensation package with a company-matched RRSP program to support your financial future.
- Industry leading health, dental, vision and mental health benefits - with premiums fully covered by GFL.
- Access to Employee Assistance Programs (EAPs) for you and your family.
- Paid training, professional development, and advancement opportunities.
- A positive, collaborative work culture that invests in your success.
Job ID:
R40600
Job Profile:
Service Coordinator - Liquids - S
Job Country:
Canada
