Company Description Giorgio Armani is part of the Armani Group, a global leader in fashion and luxury goods with thousands of employees, multiple production plants, and boutiques in over 60 countries. The Group designs, manufactures, distributes, and retails a wide range of fashion and lifestyle products, including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances, and cosmetics. Its portfolio includes renowned brands such as Giorgio Armani, Emporio Armani, and A|X Armani Exchange, offering diverse career paths in luxury retail and brand experience. Team members benefit from working within an internationally recognized organization that values quality, innovation, and customer excellence. Interested applicants can learn more about opportunities by visiting the Armani careers platforms online.
Role Description The Sales Supervisor is a full-time, on-site role based in Burnaby, BC, responsible for supporting daily store operations and driving sales performance. This role oversees sales associates on the sales floor, providing guidance, coaching, and real-time feedback to ensure exceptional customer experiences and adherence to brand standards. The Sales Supervisor monitors key performance indicators, assists with floor coverage and scheduling, and helps implement sales strategies and visual merchandising directives. Daily tasks include engaging with customers, resolving service issues, processing transactions, and ensuring that operational procedures, policies, and loss prevention guidelines are followed. The role also collaborates with store management on staff training, performance updates, and the execution of promotional activities and events.
Qualifications
- Candidates should possess strong customer service and communication skills to engage clients, build relationships, and represent the Giorgio Armani brand professionally.
- Candidates should possess team management and training skills to supervise sales associates, support onboarding, and develop store talent.
- Candidates should possess analytical skills to interpret sales reports, track KPIs, and identify opportunities to improve performance.
- Previous supervisory or leadership experience in retail, preferably in fashion or luxury goods, is beneficial.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, as required in a retail environment.
- Strong organizational skills, attention to detail, and comfort using point-of-sale and retail management systems.
- High school diploma or equivalent required; post-secondary education in business, fashion, or related fields is an asset.
