Property Manager
Reports To: Director of Operations
Location: Toronto, Ontario
About Our Client
Our client is an established, fully integrated Toronto-based property management firm. Its work spans asset management, residential property operations and rental programs, and it is known for delivering practical, sustainable solutions with a strong focus on quality, cost control and maximizing returns for the properties it manages.
Position Summary
The Property Manager is responsible for overseeing and coordinating all activities including, but not limited to, staff, renting, administration, housekeeping, tenant events, and in-suite and common area maintenance of the property in accordance with timelines and compliance requirements.
Key Responsibilities
Marketing and Leasing
- Market and rent vacant suites in the building with the intent of maintaining an occupancy rate of 100%
- Forward rental applications to the Director of Operations for review and approval according to Company standards
- Inform all prospects of the lease application outcome
- Conduct apartment tours and move-in / move-out inspections
- Ensure tenants are moving out according to their notice to terminate a tenancy
- Follow up by phone with every prospective resident that undergoes an apartment tour within 24 hours. Close and record any objections, and then report the findings to the Director of Operations
- Conduct apartment tours with prospective residents
- Maintain accurate logs of prospective residents’ inquiries and viewings
Lease Administration
- Ensure new tenants are correctly entered into the system with respect to their lease dates, rent payments, etc., and that the correct name appears on the rental application and lease agreement
- Maintain an accurate account of suite availability (i.e., availability lists, Vacancy Report), and conduct regular inspections of vacant units
- Conduct move-in / move-out inspections
- Ensure tenants are moving out according to their notice to terminate a tenancy
Financial
- Follow issuance procedures and administration for Purchase Orders
- Maintain an accurate report of all tenants in default
- Ensure that accounts receivable are collected and posted on a timely basis
- Complete tenants charge back process
- Follow up on outstanding rents by calling/tracking down tenants
Administration
- Proper administration of all paperwork (scanning, filing, database updates)
- Delivery of building notices
- Ensure that proper fire and life safety procedures are enforced at all times (i.e., coordinate fire drills, smoke detector tests, in-suite inspections)
- Follow proper procedures when giving out and tracking keys for the building and unit keys
- Contractors and outside service providers:
- Liaise and coordinate with contractors and outside service and maintenance providers
- Provide senior team with feedback on contractors’ performance, as required
- Ensure contractors meet timelines and fulfill other contractual terms
- Assess quality of contractors’ work and sign off on work tickets confirming work was completed as per the Purchase Order issued
- First line of addressing contractors’ work quality issues
- Accountable for the inventory of supplies within the office and common areas of the property
- Coordinate site services by issuing the necessary Purchase Orders
Customer Service
- Provide feedback to Director of Operations on building issues, tenant feedback, and leasing
- Conduct tenant relations with the intent of achieving and maintaining a high level of tenant satisfaction
- Assist with organizing and participating in scheduled tenant satisfaction events
- Provide a high level of customer service to internal stakeholders
- Carry out other duties as assigned
HR
- Coordinate job tasks and duties for all employees operating within the complex
- Oversee and confirm the completion of job tasks and duties by employees
- Ensure that all policies and procedures are followed by employees and escalate to the Operations Director and/or senior management if policies and procedures are not followed
- Report on employee misconduct and disciplinary infractions to the Director of Operations
- Participate in any training as scheduled by the senior management team
Compensation
- Competitive wage and benefits based on experience
- Annual performance and wage review, and bonus
- Professional development and networking opportunities
Next Steps
This is a confidential search being conducted by Global Hospitality Search Consultants. To discuss the opportunity, please contact Joshua at joshua@globalhospitality.com.
Our client is an equal opportunity employer committed to an inclusive environment for all employees.
