Lead Transformation. Enable Innovation. Drive Business
Performance.
Our client, a well-established and highly respected
insurance organization, is seeking an experienced Senior Director,
Technology & Operations (Business Solutions) to play a critical
leadership role in shaping the future of the business.
This position offers a unique opportunity to influence enterprise-wide strategy, operational effectiveness, digital transformation, cybersecurity, AI adoption, and business technology initiatives. Reporting to executive leadership, you will serve as the bridge between business operations and technology, ensuring solutions support organizational growth, efficiency, innovation, and exceptional customer experiences.
This role is ideal for a collaborative leader who combines strong business acumen with technology expertise and thrives in an environment where relationship building, coaching, and cross-functional leadership are essential.
What You'll Do
Strategic Leadership & Business Transformation
- Partner with executive
leadership to align technology and operational initiatives with business
goals.
- Drive enterprise-wide
transformation initiatives that improve efficiency, scalability, and
business performance.
- Identify opportunities
to leverage emerging technologies, including Artificial Intelligence and
Microsoft Copilot, to enhance productivity and decision-making.
- Serve as a trusted
advisor to senior stakeholders, providing strategic recommendations on
technology investments and operational improvements.
- Champion a culture of
innovation, collaboration, accountability, and continuous improvement.
Technology & Business Solutions
- Lead the delivery and
ongoing enhancement of business applications, digital platforms, websites,
and operational systems.
- Oversee application
development initiatives, integrations, and enhancements that support
business growth and customer experience objectives.
- Manage API strategies
and third-party software integrations to ensure seamless connectivity
across systems.
- Provide oversight of
SharePoint and collaboration platforms to improve knowledge sharing and
operational efficiency.
- Evaluate emerging
technologies and recommend solutions that create measurable business
value.
Cybersecurity, Risk & Governance
- Collaborate with
internal and external partners to strengthen cybersecurity controls and
best practices.
- Ensure technology
solutions meet regulatory, compliance, security, and risk management
requirements.
- Support business
continuity, data protection, and governance initiatives across the
organization.
Project Management & Operational Excellence
- Lead strategic projects
and enterprise initiatives from concept through implementation.
- Oversee project
governance, prioritization, resource planning, budgeting, and execution.
- Drive continuous
improvement initiatives across departments and functional areas.
- Establish and promote
best practices in project management, change management, business
analysis, and solution delivery.
Vendor & Partner Management
- Manage relationships
with external vendors, consultants, software providers, and strategic
partners.
- Lead contract
negotiations, service-level agreements, and vendor performance management.
- Ensure third-party
partners deliver value, innovation, security, and operational excellence.
Leadership, Coaching & Team Development
- Lead, mentor, coach, and
develop a high-performing team of business analysts, project managers, and
technology professionals.
- Conduct performance
reviews, establish development plans, and support employee growth and
succession planning.
- Foster a collaborative,
open, and engaging environment that encourages teamwork and innovation.
- Build strong
partnerships across functional areas to ensure alignment and successful
execution of strategic initiatives.
- Act as a visible and
approachable leader who inspires trust, accountability, and results.
Requirements
Experience & Qualifications
- University degree in
Business, Information Technology, Computer Science, or a related
discipline.
- 10+ years of progressive
leadership experience in technology, operations, business solutions,
digital transformation, or project management.
- Experience leading
enterprise-wide initiatives within insurance, financial services, or other
highly regulated industries.
- Strong understanding of:
- Business applications
and software development
- Website and digital
platform management
- APIs and third-party
system integrations
- Microsoft SharePoint
and collaboration technologies
- Artificial Intelligence
tools, including Microsoft Copilot and related productivity solutions
- Cybersecurity
principles, governance, and risk management
- Demonstrated success
leading cross-functional teams and complex organizational initiatives.
- Strong vendor management
and contract negotiation experience.
- Experience with Agile,
Lean, Continuous Improvement, or related methodologies is considered an
asset.
Benefits
This is a highly visible leadership position offering the opportunity to influence strategy, modernize operations, drive technology adoption, and make a lasting impact on a growing and respected organization.
You'll work alongside an engaged executive team, lead meaningful transformation initiatives, and help shape the future direction of the business while enjoying a flexible hybrid work environment, competitive compensation package, comprehensive benefits, and long-term career growth opportunities.
