About the client:
An independent lumber company built on strong relationships, integrity, and a commitment to doing business the right way. They take pride in building long-term partnerships with our customers and suppliers while creating a supportive, team-oriented environment for our employees. As a tight-knit and hands-on organization, they value hard work, accountability, collaboration, and a willingness to learn. Our people are given the opportunity to develop a strong understanding of the business, take on new responsibilities, and grow with the company.
Responsibilities
- Learn the company’s internal systems, database, products, processes, and back-office operations from the ground up.
- Coordinate freight by contacting carriers and dispatchers to schedule trucks and ensure shipments move as planned.
- Track booked trucks and shipments, proactively identifying delays or issues and communicating updates to the appropriate parties.
- Prepare, review, and maintain shipping and logistics paperwork, ensuring information is complete and accurate.
- Communicate regularly with freight carriers, dispatchers, suppliers, customers, and internal team members by phone and email.
- Troubleshoot day-to-day logistics issues and follow through until they are resolved.
- Support team members with operational and administrative tasks as required in a small, collaborative environment.
- Develop a strong understanding of lumber products, including different products, grades, applications, and customer requirements.
- Progress into sales responsibilities as knowledge of the business, products, and industry develops.
- Support the sales team by assisting with existing customer accounts and providing coverage when required.
- Re-engage existing or inactive customer accounts and develop opportunities for ongoing business.
- Identify and prospect new customers through outbound outreach and cold calling.
- Build and manage an individual customer base over time, developing long-term relationships and repeat business.
- Take increasing ownership of customer relationships and sales activities as experience and product knowledge grow.
- Proactively identify where help is needed and contribute beyond assigned responsibilities without waiting to be asked.
Qualifications
- Entry-level or early-career candidate who is interested in developing a long-term career in logistics and sales.
- Previous lumber industry experience is an asset but is not required.
- Previous logistics, transportation, freight coordination, customer service, or related experience is an asset but not required.
- No expectation of being a logistics expert; the company is prepared to train the right individual from the ground up.
- High level of ethics, honesty, integrity, and reliability.
- Energetic and enthusiastic with a strong work ethic and willingness to learn.
- Self-starter who recognizes what needs to be done and takes initiative.
- Strong verbal and written communication skills with confidence communicating by phone and email.
- Friendly, professional, and comfortable building relationships with customers, suppliers, carriers, and coworkers.
- Resilient and comfortable handling rejection, particularly when progressing into cold calling and new business development.
- Strong attention to detail when handling shipment information, databases, and paperwork.
- Organized and capable of keeping track of multiple shipments, priorities, and follow-ups simultaneously.
- Comfortable solving problems and adapting when shipments or schedules do not go according to plan.
- Team-oriented and willing to step outside defined responsibilities to help the broader team succeed.
- Interested in learning the technical side of lumber products and understanding how different products and grades meet customer needs.
- Motivated to progress from logistics and operations into a customer-facing sales position.
- Character, attitude, and potential are valued more highly than direct industry experience.
Salary: $60,000 - $90,000 | Health Benefits | Vacation Days | Bonus
