Grafton Apparel believes everyone deserves to look great, feel great and feel confident in what they wear.
Grafton Apparel Ltd., owner and operator of Tip Top, George Richards and Mr. Big & Tall Menswear, is a proudly Canadian company with more than 100 years of retail experience. While our heritage is important to us, we are always evolving to meet the changing needs of our customers, our brands and our people. We are passionate about creating an environment where our teams can grow, develop and succeed. We are looking for motivated, collaborative and customer-focused leaders who are passionate about fashion, people and delivering results.
Why Join Grafton Apparel?
- Comprehensive benefits package including dental, extended health care, life insurance and a Health Spending Account
- Employee Assistance Program (EAP) to support your well-being
- Learning and development opportunities to help you grow your career
- An unbelievable employee discount – too good to post!
- Opportunities to participate in company events, team initiatives and charitable fundraising
- A supportive and collaborative environment where your ideas and contributions matter
About the Role
As a Store Manager, you are the leader of your store and play a key role in driving its overall success. Reporting to the Regional Manager, you will lead, coach and inspire your team to deliver an exceptional customer experience while achieving sales, productivity and operational goals.
You are a people leader, customer champion and business owner who thrives in a fast-paced retail environment. You lead from the floor, recognize opportunities, make timely decisions and bring energy and urgency to everything you do.
What You'll Do
Lead & Develop a High-Performing Team
- Lead by example and create a positive, inclusive and performance-driven store environment
- Coach and develop associates in real time to strengthen sales, customer service and product knowledge
- Identify individual strengths and development opportunities and create meaningful action plans
- Recruit, onboard and develop talent to build a strong and engaged team
- Recognize and celebrate team accomplishments while holding associates accountable to expectations
- Partner with Regional and HR teams to support employee relations, performance and development
- Build a team culture where people feel motivated, supported and excited to succeed
Deliver an Exceptional Customer Experience
- Create a customer-first culture where every customer feels welcomed, valued and confident in their purchase
- Lead from the sales floor by modelling exceptional selling and service behaviours
- Observe customer interactions and provide ongoing coaching and feedback
- Identify opportunities to improve the customer journey and take action to address concerns
- Gather feedback from customers and associates and use it to continuously improve the store experience
- Stay connected to the competition through regular competitive shops and market observations
Operate like an Owner
- Take ownership of store sales, productivity and operational results
- Analyze key performance indicators and translate results into clear actions for the team
- Manage payroll and staffing to align with business needs and budget
- Ensure visual merchandising and store presentation standards are consistently maintained
- Oversee inventory receiving, organization and presentation
- Identify operational opportunities and communicate solutions and recommendations to business partners
- Stay informed on product, fashion and industry trends and share insights with the team
- Balance customer needs, team priorities and business objectives to make effective decisions
What We're Looking For
You are a hands-on retail leader who brings energy, confidence and a genuine passion for developing people. You thrive in an environment where no two days are the same and are comfortable making decisions quickly and adapting to changing priorities.
You bring:
- A passion for leading, coaching and developing people
- A strong customer-first mindset
- A results-oriented approach with a focus on sales and productivity
- A strong sense of urgency and the ability to act quickly when opportunities arise
- Resilience, energy and a positive attitude
- Strong communication and interpersonal skills
- The ability to make timely, informed decisions
- Strong organizational and multitasking skills
- A hands-on leadership style and willingness to lead from the sales floor
- Flexibility to work retail hours, including evenings, weekends and holidays
Qualifications:
- Previous retail leadership or Store Manager experience
- Experience in fashion, apparel or specialty retail is an asset
- Post-secondary education is an asset
- A proven ability to lead teams and deliver results in a fast-paced environment
Join Our Team
If you're passionate about people, customers, fashion and results, we'd love to hear from you.
At Grafton Apparel, you'll have the opportunity to make an impact, develop your leadership skills and grow your career with a Canadian company that has been part of the retail landscape for more than a century.
During the interview process, we may use an AI-powered notetaking tool to assist with capturing and organizing interview discussions. This helps us focus on the conversation while ensuring accurate and consistent notes. The recording and notes will be used solely for recruitment purposes and handled in accordance with our privacy practices
This role is an active opening to fill a current vacancy on our team
Grafton Apparel is committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require accommodation to participate in the recruitment and selection process.
