Position Summary
Under the direct supervision of the Manager, Food & Beverage, this position leads by example and provides exemplary service to casino guests in a fast paced environment. This position is a dual role, working prim arily as a Server with the responsibility for light supervisory duties in the absence of a manager or supervisor (typically for only part of a shift - e.g., the last 2 hours of a shift). Must be collaborative, excel at multi-tasking and di splay exceptional communication and interpersonal skills. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Provides full table service following established standards of service
- Cleans, buses and sets tables
- Performs other cleaning duties as required
including Server-side duties
- First point of contact for customer escalations including assessing situations for voiding or comping a meal
- Responds to basic team member questions/issues
- Responsible to check the phone for sick
calls, may be required to call in replacements
- Responsible for assigning sections to servers, bartenders and hosts (if applicable)
- Responsible for basic shift training and orientation for new team members from time to time
-
Responsible for organizing EOs (early outs) if necessary
- Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary
- Works as a member of the team and provides suppo
rt to co-workers on shift to ensure an overall exceptional guest experience for all casino guests
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or direc
ted
Education and Qualifications
- High School diploma or equivalent required
- Proven leadership skills and qualities
- Must exhibit strong sales and organizational skills with the ability to prioritize
- WHMIS training an asset
- Works quickly and efficiently under pressure in a busy, fast-paced environment
- Must be able to commit to offering our guests the highest level of guest service
- Works well both independently as we
ll as in a team environment
- Cash handling experience required
- Point of sales experience required; Micros knowledge is an asset
- Must be able to easily communicate with our guests about Responsible Beverage Service and recogn
ize the signs of possible intoxication
- Ability to successfully obtain a Gaming License
Work Environment Considerations
- Regular food and beverage environment; standing and walking for long periods of time
; exposure to heat, cold, steam, noise, odors; lifting, carrying, pushing, pulling, stretching, bending; some exposure to fumes, smoke, chemicals; risk of minor cuts and burns, may have non-traditional work hours, schedule flexibility is re
quired.
Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities t
hroughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in
the recruitment process.
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
We are committed to promoting Responsible Gambling. Learn more about our commitment here,
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
