WHO WE ARE
When it comes to health, we’re always looking for ways
to push for better. It’s why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter’s prescription. He
knew there had to be a better way. So, he introduced North America’s first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
Base Salary: CAD $74,269.00 - 92,837.00
Account Manager – Small Business
Location: Vancouver
GreenShield is
seeking a highly motivated, detail‑oriented professional to join our Account
Management Team as a full‑time Account Manager supporting our Small Business
segment. Reporting to the Director of Account Management, this role is
responsible for cultivating strong, long‑term relationships with Advisors and
clients while effectively managing, servicing, and retaining an assigned
portfolio of group benefits accounts. The Account
Manager serves as a trusted partner and advocate for GreenShield, ensuring
exceptional service delivery and high levels of client satisfaction across
their portfolio.
Key
Responsibilities
- Serve as the primary point of
contact for Advisors and clients, fostering strong and collaborative
relationships.
- Achieve financial objectives related
to the growth, retention, and profitability of an assigned block of
business.
- Deliver exceptional customer service
through clear, professional verbal and written communication.
- Ensure timely and accurate delivery
of solutions aligned with client needs, objectives, and plan requirements.
- Maintain high levels of client
satisfaction through proactive day‑to‑day service and issue resolution.
- Monitor and analyze client
utilization trends to identify opportunities and risks.
- Act as a liaison between clients and
internal teams to support seamless service delivery.
- Schedule and lead meetings with
Advisors and clients to review renewals, discuss plan performance, and
recommend plan design changes.
- Travel to client locations as
required to support relationship management and business development.
- Provide ongoing support and guidance
to Plan Administrators and Advisors.
- Promote GreenShield’s group
products, services, and capabilities to enhance client understanding and
engagement.
- Manage overall group performance by
reviewing and analyzing monthly financial reports.
- Prepare and implement plan design
revisions, ensuring accuracy and compliance.
- Clarify administrative procedures,
contractual terms, and product‑specific features for clients and Advisors.
- Participate in required training,
professional development, and continuing education activities.
- Adhere to all carrier compliance
requirements and industry regulations.
- Understand and comply with
applicable government policies related to program eligibility and
administration.
- Maintain and expand job knowledge
through ongoing learning and industry engagement.
WHO WE'RE LOOKING FOR
Required Competencies & Qualifications
- 3–5 years of related experience in account management, group benefits, or insurance.
- Knowledge of group benefits eligibility requirements is considered an asset.
- Strong negotiation, analytical, and influencing skills.
- Self‑starter with a results‑oriented mindset and strong organizational abilities.
- Commitment to ongoing professional development and industry involvement.
- Excellent verbal and written communication skills, with the ability to interpret client needs and communicate technical information clearly.
- LLQP license preferred.
- GBA designation or active progress toward completion preferred.
Additional Details:
- GreenShield currently operates under a hybrid work model.
THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs. We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a
difference together.
Here’s to Better Health for All!
A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language. By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
