Green Shield Canada

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Added 3 months ago
QUALITY ASSURANCE AUTOMATION TESTER (UNIONIZED) - CONTRACT - HYBRID
Green Shield Canada
Toronto, ON · Windsor, ON
Added 3 months ago
QUALITY ASSURANCE AUTOMATION TESTER - HYBRID
Green Shield Canada
Toronto, ON · Windsor, ON
Added 3 months ago
SUPERVISOR, ONE POINT PATIENT CARE TEAM
Green Shield Canada
Canada
Added 3 months ago
INFUSION NURSE (RPN - CASUAL) (LONDON)
Green Shield Canada
London, ON
Must possess a valid driver’s license and have access to a reliable vehicle · Must have current registration in good standing as a Registered Practical Nurse (RPN) with the College of Nurses of Ontario (CNO)
Added 3 months ago
MANAGER - TALENT ACQUISITION - HYBRID
Green Shield Canada
Toronto, ON · Windsor, ON · Montreal, QC
Added 3 months ago
SENIOR MARKETING ANALYST (HYBRID)
Green Shield Canada
Toronto, ON
Added 3 months ago
INFUSION NURSE (RPN - CASUAL) (GUELPH/CAMBRIDGE)
Green Shield Canada
Guelph, ON · Cambridge, ON
Must possess a valid driver’s license and have access to a reliable vehicle · Must have current registration in good standing as a Registered Practical Nurse (RPN) with the College of Nurses of Ontario (CNO)
Added 3 months ago
INFUSION NURSE (RPN - CASUAL) (GTA)
Green Shield Canada
Canada
Must possess a valid driver’s license and have access to a reliable vehicle · Must have current registration in good standing as a Registered Practical Nurse (RPN) with the College of Nurses of Ontario (CNO)
Added 3 months ago
INFUSION NURSE (RPN - CASUAL) (WINDSOR)
Green Shield Canada
Windsor, ON
Must possess a valid driver’s license and have access to a reliable vehicle · Must have current registration in good standing as a Registered Practical Nurse (RPN) with the College of Nurses of Ontario (CNO)
Added 3 months ago
SMALL GROUP UNDERWRITER (12 MONTHS) - Hybrid
Green Shield Canada
Toronto, ON · Montreal, QC · Quebec, QC
Added 2 months ago
UNDERWRITING STRATEGY & ANALYTICS SPECIALIST
Green Shield Canada
Toronto, ON · Windsor, ON
Added 2 months ago
LABOUR RELATIONS & HEALTH AND SAFETY CONSULTANT - HYBRID
Green Shield Canada
Toronto, ON · Windsor, ON
Added 2 months ago
SPECIALTY PHARMACY BILLING SPECIALIST - HYBRID - MISSISSAUGA
Green Shield Canada
Canada
Added 2 months ago
FINANCIAL PLANNING & ANALYSIS CO-OP STUDENT (HYBRID)
Green Shield Canada
Windsor, ON
Added 4 months ago
STRATEGIC RELATIONSHIP PARTNER - ENTERPRISE (HYBRID)
Green Shield Canada
Toronto, Ontario
Added 4 months ago
ACCOUNT MANAGER - INDIVIDUAL INSURANCE (MGA)
Green Shield Canada
Calgary, Alberta · Toronto, Ontario
Added 4 months ago
SENIOR OPERATING MODEL AND CONTINOUS IMPROVEMENT CONSULTANT (HYBRID)
Green Shield Canada
Toronto, Ontario
· Must have proficiency in mapping tools such as Visio and Miro
Added 4 months ago
PROCESS IMPROVEMENT CONSULTANT (HYBRID)
Green Shield Canada
Toronto, Ontario · Windsor, Ontario
Lean and/or Six Sigma certification required
Added 4 months ago
PHARMACY COORDINATOR - ON-SITE - (OTTAWA, BURNABY, WINNIPEG)
Green Shield Canada
Burnaby, British Columbia · Winnipeg, Manitoba · Ottawa, Ontario
Added 5 months ago
ENGINEER IV - HYBRID
Green Shield Canada
Toronto, Ontario
Added 5 months ago
STAFF ENGINEER - HYBRID
Green Shield Canada
Toronto, Ontario
Added 5 months ago
ACCOUNT MANAGER
Green Shield Canada
Vancouver, British Columbia
Added 5 months ago
Strategy Development and Execution Manager (HYBRID)
Green Shield Canada
Toronto, Ontario
Added 5 months ago
CONTACT CENTRE REPRESENTATIVE (HYBRID)
Green Shield Canada
Montreal, Quebec
Added 5 months ago
BUSINESS DEVELOPMENT MANAGER (SOUTHWESTERN ONTARIO)
Green Shield Canada
London, Ontario · Windsor, Ontario
Valid drivers license required

Green Shield Canada

PROCESS IMPROVEMENT CONSULTANT (HYBRID)

Toronto, ON, Canada
Windsor, ON, Canada

Base Salary: CAD $74,269.00 - 109,341.00

Apply on greenshield.csod.com About employer

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Job details

Pay: Base Salary: CAD $74,269.00 - 109,341.00
Experience: Minimum of 3 years of experience in process improvement, operations, or a related role.
Posting language: English
Posted: Jun 23, 2026

Original job description

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $74,269.00 - 109,341.00

Job Summary

The Process Improvement Consultant will play a key role in driving the achievement of Enterprise Continuous Improvement (CI) targets through excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across all lines of business and enabling functions. As a key player of the CI Center of Excellence (COE), the specialist will focus on analyzing processes, identifying opportunities for improvement, and implementing solutions to enhance efficiency and effectiveness. Additionally, this role will serve as a Subject Matter Expert (SME), building capabilities within the business by fostering a culture of continuous improvement through training, mentorship, and hands-on support.

Key Responsibilities

CI Initiatives

Lead process improvement projects leveraging Lean, Six Sigma, and other CI methodologies.

Analyze current processes, identify inefficiencies, and recommend optimized solutions.

Develop and implement standardized processes and best practices across the organization.

Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges.

Develop and manage a portfolio of CI initiatives that are measurable and drive value.

Collaborate with AI Specialists as required to deliver solutions for optimal process reengineering.

Building Internal Capacity and SME Support:

Build capacity internally to support business scalability and sustainable growth.

Develop standardized approaches that enable consistent execution while maintaining cost stability as the business grows.

Enhance operational efficiency to ensure that increased demand does not proportionally increase costs.

Act as a CI SME, providing guidance and mentorship to employees across the organization.

Facilitate workshops and training sessions to build CI skills and knowledge.

Develop training materials, resources, and documentation to support capability building allowing teams to manage growth effectively and efficiently.

Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization.

Collaboration with Stakeholder Engagement

Partner with business leaders and stakeholders to identify areas of improvement and develop CI plans.

Communicate project status, outcomes, and impact to stakeholders and leadership.

Foster collaboration and knowledge sharing among team members and cross-functional partners.

Collaborate with Workforce Planning Manager to ensure staffing models reflect CI initiatives.

Partner with Workforce Analysts to reflect Ci initiatives in overall operational reporting.

Performance Monitoring and Reporting

Track key performance indicators (KPIs) to measure the success of improvement initiatives.

Report on progress, achievements, and lessons learned to the CI COE Lead and relevant stakeholders.

Ensure reporting and pipeline visibility to leadership.

WHO WE'RE LOOKING FOR

Bachelor’s degree in business, Engineering, or a related field (MBA or professional designation preferred).

Minimum of 3 years of experience in process improvement, operations, or a related role.

A minimum of three years of analytical and reporting experience

Effective facilitator – proven ability to bring people together and broker robust dialogue to solve problems

Lean and/or Six Sigma certification required.

Proven experience in leading CI initiatives and building capabilities within the organization.

Strong analytical skills and proficiency in data analysis and visualization tools.

Superior communication, presentation, and stakeholder management skills.

Strategic thinker with a high degree of business and financial acumen.

Ability to work collaboratively and influence change across various levels of the organization.

Strong personal integrity and work ethic.

Demonstrated ability to build cross-functional relationships and facilitate robust problem-solving discussions.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

Apply on greenshield.csod.com About employer

More about this job

Responsibilities

Lead process improvement projects using Lean and Six Sigma methodologies to enhance operational efficiency and effectiveness. Build internal capacity by providing mentorship, training, and standardized approaches to support business scalability.

Requirements

Requires a Bachelor's degree in Business or Engineering and at least 3 years of experience in process improvement and analytical reporting. Lean or Six Sigma certification is mandatory.

Skills

Lean
Six Sigma
Process Analytics
Stakeholder Management
Data Analysis
Data Visualization
Root Cause Analysis
Project Management
Facilitation
Strategic Thinking
Financial Acumen
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Lean
Six Sigma
Continuous Improvement
Process Reengineering
KPIs
Systems Thinking
Business Scalability
Operational Efficiency
Data Visualization
Root Cause Analysis
CI Center of Excellence
AI Solutions
Workforce Planning
Process Analytics

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