WHO WE ARE
When it comes to health, we’re always looking for ways
to push for better. It’s why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter’s prescription. He
knew there had to be a better way. So, he introduced North America’s first
prepaid drug plan, and GreenShield was born as a non-profit with a mission
to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
Base Salary: CAD $94,406.00 - 142,069.00
- Design, implement, and oversee
patient programs tailored to client and patient needs, ensuring alignment
with strategic goals and KPIs.
- Develop and implement governance
principles, issue escalation processes, and corrective action plans to
optimize program performance.
- Foster and maintain strong
relationships with clients, healthcare providers, and stakeholders to
ensure collaboration and program success.
- Oversee daily operations, including
patient enrollment, service delivery, and program performance monitoring.
- Analyze KPIs to identify
opportunities for process improvements and ensure programs meet or exceed
targets.
- Recruit, train, and manage program
staff, providing feedback, support, and development opportunities to
maintain high service standards.
- Serve as the primary contact for
clients, addressing inquiries, ensuring satisfaction, and maintaining
transparent communication.
- Participate in regular client
meetings to review progress, discuss strategic, compliance, and
operational updates, and identify areas for improvement.
- Build and maintain relationships
with PSP vendors, prescribers, and other stakeholders, ensuring program
alignment and satisfaction.
- Collaborate with Pharmacy Services
to oversee product distribution per client criteria, ensuring shipment
coordination and inventory reconciliation.
- Support Reimbursement Services
teams managing reimbursement navigation, financial assistance, and
coverage renewals.
- Monitor clinical KPIs, manage
escalations, and support clinical visits and patient education
initiatives, ensuring adherence to touchpoint schedules.
- Manage program budgets, ensuring
cost-effective use of resources to meet financial and operational goals.
- Propose and implement solutions to enhance program efficiency and
value.
WHO WE'RE LOOKING FOR
- BSc in Healthcare, Business
Administration, or a related field (Master’s preferred)
- Experience in patient support or
healthcare program management with a focus on operational excellence and
stakeholder collaboration
- 5-10 years of specialty pharmacy or
patient support program experience
- Strong understanding patient
support services, specialty pharmacy operations, and reimbursement
processes
- Leadership and Project Management;
- Communication and Interpersonal
Skills;
- Analytical reporting; Operational
Efficiency and Excellence
- Governance and Compliance; Resource
Management
THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs. We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a
difference together.
Here’s to Better Health for All!
A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language. By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
