Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.
Position Overview
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in accordance with Grey Eagle Resort & Casino’s established service standards, policies, and procedures.
The Server plays an important role in creating a welcoming, enjoyable, and positive guest experience by greeting guests, accurately taking food and beverage orders, providing knowledgeable menu recommendations, delivering orders in a timely manner, and ensuring guest needs are anticipated and addressed throughout the dining experience.
The Server is responsible for maintaining thorough knowledge of menu offerings, daily specials, promotions, ingredients, preparation methods, beverage selections, and applicable dietary and allergen information. The position requires accurate use of the Point-of-Sale (POS) system, proper handling of guest payments, and adherence to established cash-handling and payment procedures.
The Server works closely with Bartenders, Food Runners, Server Assistants, kitchen employees, Supervisors, and Managers to ensure effective communication, accurate order execution, and a smooth flow of service. The Server is expected to monitor assigned tables and service areas, maintain cleanliness and organization, and assist fellow team members as required to support overall operations and guest satisfaction.
The Server is responsible for maintaining thorough knowledge of and complying with all applicable AGLC requirements, responsible liquor service standards, food safety requirements, Company policies, and Grey Eagle Resort & Casino procedures. All necessary precautions must be taken to protect the health and safety of guests and employees and to ensure established safe work practices are followed at all times.
Additional responsibilities include supporting the Outlet Supervisor and Front of House team in other operational areas as required.
Responsibilities Include
- Provide excellent guest service consistent with Company's core service standards and brand attributes.
- Greet and acknowledge guests promptly and professionally, creating a welcoming and positive dining experience.
- Maintain current and thorough knowledge of menu offerings, daily specials, promotions, pricing, hours of operation, beverage selections, ingredients, preparation methods, and available substitutions.
- Accurately take food and beverage orders, and enter all orders into the Point-of-Sale (POS) system promptly and accurately.
- Provide knowledgeable menu information and recommendations and respond appropriately to guest questions.
- Ensure food and beverage orders are delivered accurately, efficiently, and in accordance with established service and presentation standards.
- Coordinate effectively with Bartenders, Food Runners, Server Assistants, kitchen employees, Supervisors, and Managers to ensure accurate orders and efficient service.
- Complete assigned opening, ongoing, and closing duties accurately and within established timelines.
- Present guest cheques, accurately process cash, debit, credit, and other approved forms of payment, and follow all established POS, cash-handling, and payment procedures.
- Accurately complete end-of-shift cash-out procedures and reconcile sales and payment receipts as required.
- Maintain thorough knowledge of and strictly comply with all applicable AGLC requirements, responsible liquor service regulations, Company policies, and Grey Eagle Resort & Casino procedures, including requirements related to minors and intoxicated individuals.
- Monitor guest alcohol consumption and promptly communicate responsible liquor service concerns to the Outlet Supervisor or Manager in accordance with established procedures.
- Respond professionally and efficiently to guest requests and concerns and promptly involve the Outlet Supervisor or Manager when additional assistance or resolution is required.
- Develop and maintain positive and professional working relationships with guests, Food & Beverage employees, and other casino employees.
- Follow all applicable food safety, sanitation, health and safety, and safe work practices at all times.
- Report to work on time, prepared for the scheduled shift, and in full compliance with established uniform, grooming, hygiene, and appearance standards.
- Promptly communicate operational concerns, guest service issues, equipment concerns, or other matters requiring assistance to the Outlet Supervisor or Manager.
- Attend and actively participate in required meetings, training sessions, certifications, and development programs.
- Perform other related duties and provide operational support as assigned by the Outlet Supervisor or Outlets Manager.
Education And Experience
- High school diploma or equivalent is preferred.
- Valid Alberta ProServe certification is required.
- Must be willing and able to successfully complete a criminal record check.
- Must be willing to complete required Food Safety certification.
- Must be willing to complete WHMIS training.
Knowledge, Skills And Abilities
- Excellent interpersonal and communication skills with a strong commitment to guest service.
- Ability to work efficiently in a high-volume, fast-paced environment while managing multiple priorities.
- Strong attention to detail and accuracy when taking orders, using POS systems, and processing payments.
- Ability to maintain thorough knowledge of menu items, beverages, promotions, and service standards.
- Ability to work effectively both independently and as part of a team.
- Ability to remain professional and composed when responding to guest concerns and operational challenges.
- Strong organizational and time-management skills.
- Ability to follow responsible liquor service, food safety, health and safety, and Company procedures.
- Ability to stand and walk for extended periods and safely lift, carry, push, or pull up to approximately 50 lbs.
- Must be available to work varied shifts, including evenings, nights, weekends, and holidays.
- Must be comfortable working in an environment where exposure to tobacco smoke, scents, fragrances, and perfumes may occur.
- Minimum of 1 year of serving experience in a restaurant, lounge, casino, hotel, or other high-volume Food & Beverage environment is preferred.
- Previous experience in a full-service restaurant environment is required.
- Previous experience using a Point-of-Sale (POS) system is required.
- Previous experience handling cash, debit, credit, and other payment transactions is preferred.
- Knowledge of food and beverage service standards, menu terminology, and responsible liquor service practices is required.
- Basic knowledge of food allergies, dietary restrictions, and safe food handling practices is preferred.
- Must be legally eligible to work in Canada.
We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.
- Priority will be given to Tsuut'ina Nation members.
