Position Summary
The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing exceptional customer support, and collaborating with other sales roles to drive revenue. Inside Sales Reps are the frontline of customer interaction and play a critical role in building relationships, solving problems, and keeping the sales engine running smoothly. This role requires a high level of attention to detail, a friendly and energetic demeanor, and a deep understanding of Grimco’s products and procedures.
This role is a full time, permanent, in office role located at 490 Elgin Mills Rd E Richmond Hill, ON L4C 0L8. The hours of work are 8:30am - 5:00pm EST.
Key Responsibilities
- Inbound & Digital Communication: Promptly assist customers via phone, email, chat, and web orders; remain available and responsive across all channels.
- Order Management: Accurately enter customer orders and ensure timely, precise processing.
- Customer Experience: Deliver positive, solution-focused service across the entire sales process - from quote or order entry through delivery and follow-up, ensuring consistency across all communication channels.
- Support for Outside Sales: Provide quotes, follow up on orders, communicate lead times, and help fulfill customer needs.
- Account Maintenance: Proactively maintain existing customer relationships, ensuring strong ongoing business in addition to growth opportunities.
- Upselling: Identify opportunities to increase order value and promote complementary products.
- Outbound Calling: Participate in targeted outbound call projects to support team goals and customer re-engagement.
- Lead Sharing: Pass along qualified leads to the appropriate hybrid or outside sales rep for follow-up.
- Issue Resolution: Handle problems independently when possible, escalating only when necessary.
- Product & Process Knowledge: Maintain fluency in company products, procedures, and sales systems.
- Team Contribution: Collaborate with peers to reach team goals, maintain a positive work environment, and share best practices.
- CRM Administration: Maintain up-to-date customer records in 360+, ensuring accurate data that supports scorecard measurements of customer experience, product knowledge, and account health.
Qualifications
- 1–3+ years of customer service or sales support experience.
- Strong verbal and written communication skills.
- Detail-oriented and organized, with the ability to manage multiple tasks.
- Comfortable using phones, email, chat tools, and CRM systems.
- Enthusiastic, proactive, and team-focused.
- Familiarity with sales order system and product offering.
Success Traits
- Friendly, positive, and professional in every interaction.
- Accurate and dependable when handling data and orders.
- Willing to support the team and step up when needed.
- Self-motivated and driven by customer satisfaction and sales impact.
- Always learning and improving to provide better support.
Why Work at Grimco?
- We’re proud to celebrate 150 years - and we’re still growing! Grimco continues to evolve and lead the way in our industry.
- We prioritize employee development, tailoring career paths to align with each individual’s talents, strengths, and interests.
- We strongly believe in promoting from within - our top performers become our future leaders.
- With a fantastic team across North America, we’re proud of our reputation as the most informed and educated supplier in the industry.
- Our executives and managers are accessible, hands-on, and actively involved on the front lines of the business.
What Separates the Good from the Great at Grimco?
Those who thrive at Grimco bring determination, a competitive spirit, and a constant eagerness to learn. Our most successful team members are driven to deliver exceptional customer experiences, prepared to step into future leadership, and hungry to make a meaningful impact in a stable and growing company. These are the qualities we value in our distribution teams!
Want to Learn More?
Explore our story, our current journey, and our future vision at:
https://inspire.grimco.ca/careers
Grimco is proud to be an equal opportunity employer. We are committed to providing accommodations throughout the recruitment process. If you require any disability-related support, please let us know - we’re happy to work with you to meet your accessibility needs.
