Company Description CIBC is a leading Canadian financial institution committed to helping clients achieve their goals through reliable, flexible banking products and services. The organization empowers clients to bank when and how they prefer, supported by innovative tools aligned with their priorities. Team members work in a culture that emphasizes innovation, trust, teamwork, and accountability, providing meaningful insights and support to clients. CIBC has been recognized as a top employer in Canada, offering opportunities for professional growth and collaboration with highly skilled colleagues. A career at CIBC is positioned as more than a job, inviting team members to contribute to client success while building their own future.
Role Description The Owner role at CIBC in Milton, ON is a full-time, on-site position responsible for overseeing day-to-day branch operations and delivering an excellent client experience. The Owner will lead and coach team members, set priorities, and ensure that service standards, compliance requirements, and operational procedures are consistently met. This role involves building and maintaining client relationships, identifying financial needs, and connecting clients to suitable CIBC products and services. The Owner will monitor performance metrics, manage risk, and drive business growth through local market outreach and collaboration with partners. Daily responsibilities also include decision-making on resource allocation, problem-solving for client and operational issues, and fostering an inclusive, high-performance culture.
Qualifications
- Experience in retail banking or financial services, including client relationship management and sales leadership.
- Strong skills in team leadership, performance coaching, and day-to-day staff management.
- Proficiency in operational oversight, risk management, and regulatory or compliance practices within a financial environment.
- Ability to analyze business results, set priorities, and drive branch growth and profitability.
- Excellent communication, interpersonal, and conflict-resolution skills to support clients and colleagues.
- Comfort with banking technology, digital tools, and data-driven decision-making.
- Proven ability to work on-site in a fast-paced environment and make sound, timely decisions.
- Post-secondary education in business, finance, or a related field is preferred; equivalent experience will be considered.
- Commitment to inclusion, ethical conduct, and providing equitable service to clients from diverse backgrounds.
