About the Role
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive profile, split roughly 60% national account leadership and service delivery, 40% business development.
You will be the single executive point of accountability for our national accounts - the person national stakeholders call first. You will sit across the table from directors of loss prevention, asset protection, store operations, procurement and finance, and represent Guardteck credibly at that level.
This seat leads through influence, not headcount. Rather than building a parallel team, you will direct Guardteck's existing Operations Managers, Site Managers and Account Managers toward national-account priorities in their regions, and prove delivery in person. The objective is one consistent national standard across 200+ retail locations - whether a site is staffed by Guardteck officers or a subcontracted partner.
What You'll Do
Client Relationship Leadership
- Serve as the single executive point of accountability for our national accounts
- Build multi-threaded relationships at national, regional and district levels across loss prevention, asset protection, store operations, procurement and finance
- Lead quarterly and annual business reviews for each national client - covering coverage, incident trends, shrink and safety outcomes, SLA compliance and improvement plans
- Own contract renewals and RFP responses, beginning renewal conversations 12 months out rather than 90 days
- Manage national pricing, rate changes and contract amendments in partnership with Finance
Business Development and Growth
- Expand existing national accounts into additional locations, distribution centres, regions and service lines - mobile patrol, loss prevention, event and holiday coverage
- Target and win new national clients across retail, logistics and distribution networks, and property portfolios with retail footprints
- Build and own a national pipeline, with qualified opportunities, stage, value and close dates tracked in the CRM and reviewed weekly
- Lead national RFPs from qualification through to presentation, coordinating Operations, Finance and People & Culture input into accurate, compelling submissions
- Partner with the VP Client Relations and the President on national strategy - pricing philosophy, target verticals and the national growth plan
Subcontractor Governance and Partner Network
- Select, onboard and manage subcontracted security partners in regions where Guardteck does not self-perform
- Develop a vetted national partner network so Guardteck can say yes to national scope
- Identify conversion opportunities - markets where subcontracted volume justifies Guardteck self-performing, improving margin and control
- Hold partners to the same standard as our own teams, with clear expectations, fair commercial terms and timely payment
Leveraging Guardteck Resources and Field Presence
- Direct Operations Managers, Site Managers and Account Managers on national-account priorities in their regions
- Build a structured site visit plan so every location is reached within the year, with a monthly plan submitted to the Vice President, Operations
- Use Guardteck's regional resources and audit capability to extend oversight across the full national footprint
People Engagement and Partner Relationships
- Lead through influence across the organisation, so Operations, Client Success and recruiting teams see national accounts as a shared win rather than an extra demand
- Recognise national-account excellence publicly and specifically - name the officer, the site and the client feedback
- Treat subcontracted partners as an extension of the team
- Advocate for frontline officers on national sites, escalating scheduling, safety or client-conduct concerns to the right leader quickly
- Coach Account Managers and Operations Managers who serve national sites, and develop a successor for this seat
- Model the executive presence the role demands - how this leader shows up with clients and partners sets the standard for everyone serving national accounts
Industry Presence
- Position Guardteck at the executive level through industry associations, retail loss prevention forums, trade events and peer networks
- Attend industry events such as Retail Secure and ASIS
- Become actively involved in the Retail Council of Canada
What You Bring
- 8–12 years in national or key account management, business development or client success, including at least 5 years at a senior or director level
- Proven ownership of national, multi-site accounts - ideally 100+ locations - in contract security, facilities services or a comparable B2B service industry
- Direct experience with national retailers' loss prevention or asset protection functions is strongly preferred
- Demonstrated success managing subcontractors or third-party service partners to a single standard
- A track record of winning national contracts and leading complex RFPs
- Strong commercial and P&L acumen across billing rates, labour cost, subcontractor margin and contract profitability
- Executive presence - credible and confident with national directors and C-suite stakeholders
Also Important
- An established professional network within the Toronto business community
- Willingness to travel regularly across Canada to client sites and head offices
- Based in the Greater Toronto Area
Security industry experience is valuable but not required. We welcome applications from candidates with retail, commercial property, facilities management or other multi-site B2B service backgrounds.
Travel
This role is based in Toronto and involves regular travel to client locations and head offices across Canada. We work to a structured monthly travel plan rather than ad hoc trips, with remote locations visited at least quarterly. All travel expenses are covered.
What We Offer
- Competitive base salary commensurate with experience
- Comprehensive health, dental and vision benefits
- Health spending account
- Travel expenses covered
- The opportunity to build and own a growing national portfolio
About Guardteck
Guardteck Security is one of Canada's established security providers, delivering frontline and advanced security services to retail, commercial and multi-residential clients. Founded in 2008, Guardteck operates across British Columbia, Alberta and Ontario, and is part of the Candor Management group alongside EverClean facility services and Kendrix security integration.
