About the Role
As the Business Operations Coordinator, you will play a key role in supporting the day-to-day administration and coordination of operational, franchise, and real estate activities across the organization. Reporting to the VP, Operations, you will collaborate with internal teams, franchisees, vendors, and external stakeholders to help ensure business processes are executed efficiently, documentation is maintained accurately, and operational initiatives are delivered successfully.
In this role, you will provide administrative and operational support across multiple business functions, serving as a central resource for franchise administration, real estate documentation, reporting, and record management. You will coordinate projects, manage critical business records, and act as a key point of contact for franchisees and operational partners.
The successful candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. They demonstrate strong communication skills, sound judgment, and the ability to manage multiple priorities while maintaining a high degree of accuracy and professionalism.
Key Areas of Responsibility
Operations Support
- Provide administrative and operational support to the Operations Department.
- Prepare, update, and maintain reports, presentations, correspondence, and business documentation.
- Coordinate meetings, conferences, training sessions, and departmental events.
- Support procurement activities, including purchase order creation and accounts payable processes.
- Maintain operational reports, records, and documentation to support business needs.
- Coordinate and oversee field recognition programs, including performance and years of service awards
Real Estate Support
- Coordinate with internal and external partners regarding real estate systems and administrative processes.
- Review, maintain, and track insurance certificates, incident claims, and related documentation.
- Prepare purchase orders and process facility-related and vendor invoices.
- Support monthly and annual reporting requirements.
- Maintain accurate vendor records and documentation.
Franchise Administration
- Support franchise ownership transfers, shareholder updates, and corporate structure changes.
- Prepare franchise agreements, amendments, renewals, notices, transfers, and related documentation.
- Review franchise manuals, disclosure documents, addendums, and associated records.
- Maintain accurate records and databases for approximately 300 franchise offices across Canada.
- Serve as a first point of contact for franchisees, responding to inquiries and directing issues appropriately.
- Coordinate with Legal and cross-functional departments on franchise-related matters.
- Assist in maintaining franchise contract rosters, ownership records, and years of service information.
- Support the administration of franchise agreements, policies, procedures, and related business processes.
Required Qualifications
- Post-secondary education in Business, Accounting, or a related field, or an equivalent combination of education and experience.
- Minimum seven years of experience in operations, administration, franchise support, or a related role.
- Advanced proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
- Experience supporting business operations, documentation management, and cross-functional coordination.
- Experience managing sensitive and confidential information with professionalism and discretion.
- Previous paralegal experience is considered an asset.
- Experience supporting franchise operations, contract administration, or real estate functions.
- French language skills are considered an asset.
Preferred Qualifications
- Exceptional organizational and time management skills.
- Strong attention to detail with a commitment to accuracy and quality.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and critical thinking abilities.
- Ability to build and maintain effective working relationships with internal and external stakeholders.
- Sound judgment and professionalism when handling confidential information.
- Strong technical aptitude and proficiency with business systems and reporting tools.
- Demonstrated ability to work independently while collaborating effectively across teams.
- Continuous improvement mindset with a focus on efficiency and process enhancement.
Measures of Success
The successful candidate will:
- Deliver accurate, timely, and high-quality work.
- Effectively support operational, franchise, and real estate processes.
- Build productive and collaborative relationships with internal and external stakeholders.
- Demonstrate company values and expected workplace behaviors.
- Adapt successfully to changing priorities and business needs.
- Contribute to operational efficiency through strong organization, communication, and follow-through.
Physical Requirements
- Ability to sit and work at a computer for extended periods throughout the workday.
- Ability to lift up to 10 lbs.
- Flexibility to work overtime as required.
- Ability to travel up to 10%.
- Ability to work a hybrid schedule from 8AM to 5PM. Monday and Friday are work from home days; Tuesday - Thursdays we work in office.
Why work for us
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers through more than 1,000 offices across Canada, our Upload from Home service, and our online DIY tax software. Our dedicated team of Tax Experts uses the latest technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate tax returns.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that outstanding client service starts with exceptional people, and if you want to be part of our success story, we want to hear from you.
At Block, we recognize great work with competitive pay, targeted incentive opportunities, and, for eligible roles, a robust total rewards package that may include health and wellness benefits, RRSP matching, employee stock programs, and Wellness Days designed to promote rest outside of Tax Season.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process.
