Office & administration jobs in Canada

Explore office & administration jobs in Canada. Choose a role or place to find work that fits.

Counted Sep 22, 2026

Hiring at a glance

View jobs

Open jobs: 4,553
Employers: 2,145

Advertised starting pay

Average starting payCAD / year: $67,165Across 297 listings
Average starting payCAD / hour: $28.26Across 164 listings
Average starting payUSD / year: $82,411Across 22 listings
Average starting payCAD / month: $5,160Across 18 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%64 listings
Hybrid: 16%718 listings
On-site: 82%3,742 listings

Not specified: 1% (29 listings)

Employers hiring include Canada Post - Postes Canada (247), HealthCareersInSask.ca (58), Provincial Health Services Authority (47).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

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Hamilton Health Sciences

Switchboard Operator

Hamilton, ON, Canada

Job type: Full-time
Apply by: Sep 28, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

The Switchboard Operator plays an essential role in supporting HHS' patient and family centered care model. The day-to-day location of key staff members means that the Switchboard Operator must retain knowledge of the service specialties and the physicians for all the patient care areas. Answering and processing all calls directed to the main listed numbers for each site requires the Switchboard Operator to maintain excellent communication skills, exemplary customer service and a thorough knowledge of HHS hospitals and Answering Service clients. The Switchboard Operator is a vital point of contact for all emergency events. They must accurately interpret and disseminate information to all the necessary key responders in an efficient and timely manner. This requires the Switchboard Operator be able to handle multiple tasks and make quick, accurate and critical decisions under high pressure and stressful conditions. It is essential the Switchboard Operators be self-directed and conscientious, maintaining a professional demeanour in all aspects of their role at all times.

Completion of a Medical Office Administration 2yr community college program (including Medical Terminology I & II) required
Keyboarding 45 wpm (subject to testing) required
Minimum 1 yr previous experience in a high-volume call centre and/or busy medical office with a multi phone line system required
Demonstrated knowledge of a hospital switchboard system preferred
Demonstrated proficient communication skills, both verbal and written
Advanced attention to detail
Demonstrated ability to organize and prioritize work
Demonstrated ability to problem solve
Demonstrated excellent customer service skills
Demonstrated initiative and able to work independently, under pressure and in a fast-paced environment and assist others as a team player
Proficient computer skills including word processing, spreadsheets, email and Teams
Exercise initiative and good judgment with ability to multi-task
Tact and discretion in dealing with all levels of staff, excellent interpersonal skills for organizing and prioritizing work based on the acuity of the situation
Commitment to patient, visitor and staff safety at HHS
Compliance with confidentiality requirements
Successful completion of an Emergency Telecommunications Certificate would be considered a strong asset

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More about this job

Responsibilities

The Switchboard Operator manages all incoming calls for hospital sites and serves as a critical point of contact during emergency events. They are responsible for accurately disseminating information to key responders while maintaining professional standards and patient confidentiality.

Requirements

Candidates must have a two-year Medical Office Administration diploma and at least one year of experience in a high-volume call center or medical office. Proficiency in keyboarding at 45 wpm and strong communication skills are essential for this fast-paced role.

Skills

Medical terminology
Switchboard operation
Customer service
Emergency response
Communication skills
Multi-tasking
Problem solving
Keyboarding
Data entry
Microsoft Teams
Spreadsheets
Word processing
Attention to detail
Time management
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Switchboard Operator
Medical Office Administration
Medical Terminology
Call Center
Emergency Telecommunications
Hospital
Patient Care
Customer Service
Microsoft Teams
Data Entry
Multi-line Phone System
Confidentiality
Administrative
Healthcare
Communication

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