If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Part-Time Guest Service Agent.
We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!
What will you be doing?
- Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Make reservations and assign appropriate guestrooms based on preferences and requests
- Complete pre-arrival planning, including room assignments for special requests
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change
- Answer phone calls, direct inquiries, and respond to guest feedback or requests.
- Enter rewards information and enroll new members, reach monthly enrollment targets
- Coordinate with Housekeeping to track room status and guest concerns
- Anticipate and address guests' service needs
- Supply guests with directions and information, arrange transportation if needed
- Maintain confidentiality of proprietary information
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
- Operate Hilton PMS system PEP
- Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
- Must be able to stand for extended periods
- Strong problem-solving skills with the ability to handle guest concerns independently and effective
- Ability to quickly respond to changing work volumes with a high level of energy and efficiency
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Maintain confidentiality of proprietary information; protect company assets.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately
- Handle cash drawer (balance at end of shift), run daily shift reports, and file documents
- Available to work varying shifts including weekends & holidays
- Perform other reasonable job duties as requested by Supervisors and Managers
What are we looking for?
- High School graduation required
- Valid BC Class 5 driver’s license
- Previous hotel experience is an asset
- Commitment to delivering a high level of customer service
- Superhost training is an asset
- Good computer skills required
- Must be legally eligible to work in Canada without restriction
Perks:
- Extended Health and Dental Benefits
- World-wide accommodation and dining discounts with Hilton brands
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.
Starting Hourly Wage: $20.60Don't miss this exciting opportunity to join our Hampton family!
