Position Summary
This position is responsible for serving walk in customers and contractors, processing sales orders, completing keying and key cabinet preps, and ensuring inventory levels are maintained and organized. This role is a key customer service role that supports daily operations and contribute to revenue, customer relationships, and new customers.
Responsibilities
Counter Sales
- Greet and assist walk-in customers, contractors, and service technicians
- Provide product knowledge on doors, frames, hardware, division 10, and related items
- Prepare quotes and process sales order, returns, and credits accurately
- Prepare small estimates for jobs that are ordered through the front counter
- Answer phone call inquiries and redirect calls accordingly
- Build strong relationships with repeat customers and service crews
- Maintain accurate pricing in the accounting software
- Maintain a clean, organized, professional counter and front-end area
- Accurately code front counter orders in the accounting system
Keying & Preparation
- Cut keys accurately according to codes or master key systems.
- Maintain key machines and key room in clean and working order
- Ensure strict adherence to master key system security protocols.
- Prepare key cabinets and cut job keys as per PM’s keying schedule
- Prepare front counter orders for pick up ensuring everything is labeled and complete
- Record keying data accurately in the system
Inventory Control
- Maintain steady inventory levels
- Coordinate inventory use with PM’s for project that require products fast
- Conduct cycle counts and assist with full physical inventory
- Update system inventory when stock is received or taken
- Flag low-stock items and recommend replenishment levels
- Order approved stock replenishments
- Maintain organized shelves and bins
Secondary Responsibilities
- Support shipping / receiving during high volume periods
- Support hardware labeling during high volume periods
Performance Expectations
- Maintain high accuracy in keying, quoting, and inventory counting
- Provide fast, friendly, professional customer service.
- Complete counter orders with minimal errors
- Keep the counter and inventory areas cleaned and organized
Qualifications
- Counter Sales minimum 2 years preferred
- Prior construction and door hardware experience is an asset.
- Strong communication skills
- Experience in inventory management is an asset
- Experience in construction estimating is an asset
- Experience with customer service excellence and phone etiquette is essential
- Ability to work collaboratively in a team environment while managing multiple tasks efficiently
Join us as a Counter Sales Representative and become a vital part of a vibrant team dedicated to delivering outstanding service. We value proactive individuals who are eager to grow their sales management skills while providing top-tier support to our customers. If you thrive in a lively environment where your communication skills can shine, we want to hear from you!
Benefits:
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- RRSP match
- Vision care
