About Harlow Payments
Harlow Payments provides best-in-class payment solutions to businesses across Canada and the United States. We specialize in Clover POS, integrated payment solutions, and outstanding customer service that helps merchants grow.
We’re looking for a POS Installation & Demo Specialist to join our team and help merchants get up and running successfully from their first demo through to go-live and beyond.
Position Summary
As a POS Installation & Demo Specialist, you will be responsible for installing, configuring, demonstrating, and supporting POS systems and related solutions.
Experience in working with Clover POS would be an asset.
You’ll work closely with our Sales and Operations teams to ensure a smooth merchant onboarding experience - from product demonstration and system configuration to installation, staff training, and go-live support. This position is on site in our Peel street office.
Key Responsibilities
- Install and configure Clover and all POS hardware, peripherals, and related equipment
- Set up merchant menus, inventory, taxes, tips, employee roles, and system settings
- Deliver engaging and informative product demonstrations, both in-person and virtually
- Train merchant owners, managers, and staff on POS functionality and best practices
- Troubleshoot hardware, software, connectivity, Wi-Fi, and basic networking issues
- Work closely with Sales and Operations to coordinate successful merchant installations
- Document installations, configurations, training, and follow-up activities
- Follow up with merchants after installation to ensure a smooth transition and successful adoption
- Provide exceptional customer service and act as a trusted POS resource for merchants
Qualifications
- Hands-on experience with Clover or a similar POS system
- Strong communication, presentation, and training skills
- Basic understanding of networking, Wi-Fi, routers, and internet connectivity
- Excellent organization and attention to detail
- Strong troubleshooting and problem-solving abilities
- Customer-first mindset with a professional and positive attitude
- Ability to work independently while collaborating effectively with Sales and Operations
Nice to Have
- Experience with payment processing or payment gateways
- Knowledge of restaurant or retail operations
- Experience installing or supporting POS hardware and peripherals
- Previous experience working in fintech, payments, or merchant services
What We Offer
- Competitive salary
- Performance bonus opportunities
- Benefits package
- Paid vacation
- Ongoing training and professional development
- Career growth opportunities within a fast-growing fintech company
- The opportunity to work directly with merchants and make an immediate impact on their business
Join Harlow Payments
If you’re hands-on, customer-focused, technically minded, and enjoy helping businesses succeed, we’d love to hear from you.
Join Harlow Payments and help merchants succeed from day one
