Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
- 201 - 400 rooms
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Take, cancel and change room reservations
- Respond to complaints of guests
- Receive and record bookings for package tours
- Provide staff training
- Provide, arrange for, or refer guests to valet parking services
- Provide information on hotel facilities and services
- Process credit cards, vouchers and other payments
- Process group arrivals and departures
- Perform front desk duties
- Make and confirm reservations
- Ensure smooth operation of computer equipment and machinery
- Confirm transportation and accommodation reservations
- Co-ordinate work activities with other departments
- Answer inquiries and provide information to customers
- Answer electronic enquiries
- Resolve conflict situations
- Professionalism in customer service
- Conduct sales calls
- MS Office
Experience and specialization
Computer and technology knowledge
Additional information
Security and safety
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large workload
- Tight deadlines
- Work under pressure
- Ability to work independently
Personal suitability
- Accurate
- Client focus
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Punctuality
- Time management
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Other Benefits
- Free parking available
- On-site amenities
- On-site housing options
- Other benefits
