Senior Business Analyst, Digital Modernization and AI-Enabled DeliveryJob Type: Contract
Duration: 1 year
Hybrid Work
Your New CompanyJoin a major Canadian energy infrastructure organization undertaking a significant digital modernization initiative. The organization is rebuilding a critical customer-facing management application using an AI-enabled software development approach. You will work with business stakeholders, developers and delivery leaders to create a secure, intuitive portal that supports complex operational processes.
Your New RoleAs the Senior Business Analyst, you will lead discovery and requirements development for a new customer portal. You will facilitate workshops, build and refine prototypes, translate operational processes into user stories, and maintain a traceable backlog in Azure DevOps. Working in short delivery cycles, you will also validate AI-generated requirements and ensure every feature remains accurate, testable and aligned with business needs.
Key Responsibilities- Lead discovery workshops with customer-facing, operational and technical stakeholders.
- Document customer journeys, workflows, business rules, exceptions, handoffs and system integration requirements.
- Develop portal requirements, user stories and acceptance criteria covering access, identity, data visibility, notifications and self-service capabilities.
- Review and validate AI-generated requirements, prototypes and test cases for accuracy, completeness and traceability.
- Maintain and prioritize epics, features, stories and iterations within Azure DevOps.
- Support iterative demonstrations, defect triage, testing, UAT, operational readiness and user documentation.
What You’ll Need to SucceedMust-Have Requirements- At least 10 years of Business Analyst experience, including web portals, customer portals or digital self-service implementations.
- Demonstrated experience eliciting requirements and writing clear, testable user stories and acceptance criteria.
- Strong experience managing product or project backlogs using Azure DevOps or a comparable Agile tool.
- Advanced workshop facilitation skills, with the ability to translate complex operational knowledge into actionable requirements.
- Understanding of portal architecture and functionality, including role-based access, authentication, identity, customer data security, notifications and system or API integrations.
- Experience working within Agile or Scrum delivery teams using short development cycles, frequent demonstrations, testing and UAT.
Nice-to-Have Requirements- Experience within energy, pipelines, terminals, oil accounting or another regulated operational environment.
- Familiarity with nominations, scheduling, measurement or related pipeline processes.
- Experience with generative AI, Microsoft Copilot, Azure-based platforms, low-code solutions or legacy application modernization.
What Success Looks Like
- Business needs are converted into complete, prioritized and testable requirements.
- AI-generated work is rigorously validated and supported by a clear decision and requirements audit trail.
- Stakeholders, developers and delivery teams remain aligned through rapid build, demonstration and feedback cycles.
What You’ll Get in ReturnYou will contribute to a high-profile digital modernization initiative with significant operational impact. The role offers exposure to emerging AI-enabled delivery methods, complex energy-sector processes and a collaborative, iterative project environment. You will have the opportunity to influence the design of a critical customer-facing platform while working in a flexible hybrid arrangement.
What You Need to Do NowIf you're interested in this role, click "Apply Now" to submit your application or contact Hays to discuss the opportunity.
This posting is for an existing vacancy with the organization.
AI may be used to screen, assess or select applicants for the position.
#1127596 - Ben Li
