Job Title: ServiceNow Technical Consultant
Location: Toronto, ON (Hybrid)
Duration: Contract
Rate: CAD$ 100-107/hr INC
Job Description/ Responsibilities
- Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
- Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
- Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
- Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
- Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
- 5+ years of hands-on ServiceNow development experience across multiple product suites.
- Active CSA (Certified System Administrator) certification - valid and current.
- Active CAD (Certified Application Developer) certification - valid and current.
- Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
- Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs).
- Proven experience designing and implementing REST/SOAP integrations.
- Solid understanding of the ServiceNow data model, ACLs, and security architecture.
- Proficiency with update sets, delegated development, application scopes, and Git source control.
- Familiarity with Agile / Scrum delivery methodologies.
1. ITSM
2. CSA/CAD
3. IRM/GRC
- IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).
- Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
- Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
- Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.
