This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers value to its customers. The role sits at the intersection of customers, go-to-market and product, as a senior individual contributor with significant autonomy and executive visibility.
The Role
- Lead complex customer programmes end to end, turning ambiguous business priorities into clear objectives, operating plans, milestones, owners, risks and measurable outcomes.
- Create a coordinated customer experience by partnering with Sales, Customer Success, Product and other teams on expectations, engagement and follow-through.
- Lead large cross-functional teams through competing priorities and dependencies, driving decisions and accountability without formal authority.
- Connect customer signal to action so that feedback and programme results reach the right product and go-to-market owners.
- Build practical, scalable programme infrastructure and reusable playbooks, and give executives a clear synthesis of programme health, risks and recommendations.
What You'll Need
- 8+ years in programme management, customer programmes, strategy and operations, go-to-market operations or product operations, with ownership of complex cross-functional programmes.
- A demonstrated ability to take a highly ambiguous initiative from problem definition through execution, measurement and outcome with limited direction.
- Experience leading programmes involving customers or customer-facing teams, with strong judgement on customer selection, engagement and communications.
- Strong written and verbal communication, and the ability to work hands-on as a senior individual contributor.
What's On Offer
- Annual salary of $128,400 – $173,700 CAD.
- A senior individual contributor role with significant autonomy and executive visibility.
- The chance to build repeatable ways of running customer programmes across products and segments.
Apply via Haystack today!
